Job Description Position Overview: We are seeking a Customer Service Representative with experience in SAP and order processing to join our team. The ideal candidate will be responsible for providing exceptional customer service, managing inquiries, and processing orders efficiently while utilizing SAP software. Key Responsibilities: Respond to customer inquiries via phone, email, or chat in a professional and timely manner. Process customer orders, returns, and exchanges through SAP, ensuring accuracy and efficiency. Resolve customer complaints and issues, focusing on achieving a positive resolution. Provide product information, order status updates, and process billing inquiries. Maintain accurate customer records in SAP, including order histories and contact details. Collaborate with internal teams to ensure order fulfillment and resolve complex issues. Monitor and track orders to ensure on-time delivery. Requirements: Strong communication skills (written and verbal). Proficiency in SAP and order processing systems. Excellent problem-solving and multitasking abilities. Customer-focused with a professional demeanor. Previous experience in customer service and order processing is preferred. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

Cust Svc Rep IV.

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