Summary/objective
The Commercial Relationship Manager is responsible for developing and maintaining long-lasting business relationships to drive sales growth in commercial markets. This role involves generating new business and maintaining existing relationships with commercial facility directors, property managers, general managers, C-suite decision-makers, and other industry leaders. Target industries include commercial real estate, hospitality, healthcare, education, municipal governments, and other large-scale commercial facilities. Restoration Industry experience is a must!
This position focuses on cultivating strong professional relationships with referral sources and trade partners by analyzing the market, identifying target clients, reaching decision-makers, and using a consultative sales approach to convert prospects into clients.
Essential Duties and Responsibilities
- Develops and manages a portfolio of commercial accounts with a high propensity to engage our services during damage events or environmental disasters.
- Builds and maintains relationships with key decision-makers, including facility executives, property managers, and commercial clients.
- Oversees the entire sales cycle, from prospecting to closing and ensuring a seamless customer experience.
- Conducts in-person sales meetings using a consultative approach to understand client needs and offer tailored solutions.
- Schedules and manages appointments and client interactions effectively.
- Maintains clear and professional communication with internal and external stakeholders.
- Provides exceptional after-sales support to enhance customer satisfaction and loyalty.
- Achieves or exceeds monthly sales targets and performance goals.
- Prepares detailed sales activity and performance reports.
- Identifies new business development opportunities and strategies.
- Establishes and strengthens connections with potential clients, including insurance professionals, facility managers, real estate professionals, and other relevant contacts.
- Collaborates with project managers and operational teams to ensure excellent service delivery.
- Actively participates in industry trade organizations and networking events to promote company services.
- Delivers presentations to small and large groups as needed.
- Upholds company values and maintains a professional and positive attitude.
Competencies
- Proficiency with computers, mobile platforms, and the MS Office suite (Word, Excel, PowerPoint) and Google Workspace.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Effective time management and organizational abilities.
- Strong analytical and problem-solving capabilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Self-motivated and results-oriented.
Job Requirements
- Bachelor’s degree or equivalent experience.
- Minimum of 2 years of B2B sales experience, preferably in a service-oriented industry.
- At least 2 years of experience managing repair projects in the insurance and restoration industry.
- IICRC Certifications in Water, Fire, and Mold Restoration.
- Project Management certifications and/or training preferred.
- Experience developing and managing commercial accounts, particularly in industries such as real estate, healthcare, education, and hospitality.
- Strong marketing and customer service skills.
- Professional appearance and demeanor.
- Ability to work flexible hours, including occasional evenings and weekends.
- Willingness to travel outside the immediate operating area as needed.
- Must be able to pass a background check.
Pay Structure
Base pay plus commission, medical, dental, vision, Aflac, LTD, 401(k), company uniform, vehicle, cell and laptop to conduct business.
ADRI is widely regarded as the expert firm to call – day or night – to halt and remediate environmental emergencies and to restore homes and other spaces to their pre-damage conditions. Our experts provide emergency recovery services for wind, fire, smoke and water damage, catastrophe response, contents restoration, environmental issues, mold remediation, healthcare and environmental services, flooding repair and construction services.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.