Viking Travel Care is looking for Danish-speaking Assistance Coordinators to join our travel insurance assistance centre in Spain.
At Viking Travel Care, you will assist Nordic travellers around the world when they experience illness, accidents or other unexpected situations while travelling. You will provide important support to customers who need reassurance, information and practical assistance.
This could be an exciting opportunity for you if you already live in Spain or are considering moving here.
What does the role involve?
As an Assistance Coordinator, you will often be the first person a customer speaks to when something has happened.
Your responsibilities will include:
Answering telephone calls and emails
Listening to customers and understanding their situation
Opening and following up on cases
Providing information about insurance coverage
Assisting with arrangements involving doctors, clinics, transport, hotels or repatriation when required
Working with insurance companies, doctors, clinics and other partners
Our assistance centre operates 24/7, and working hours are organised across daytime, evening, night and weekend shifts.
Who are we looking for?
You do not need a particular educational background to apply. What matters most is that you enjoy helping people, communicate well and are comfortable working in a busy environment.
Experience in customer service, travel, healthcare, insurance, hospitality or other people-focused roles may be relevant, but it is not a requirement.
A background in areas such as languages, travel and tourism, healthcare, law, insurance or international studies may also be relevant, but is not required.
We are looking for someone who:
Speaks and writes Danish fluently
Speaks and writes English confidently
Is comfortable communicating by telephone and in writing
Is organised and accurate
Enjoys finding solutions
Works well both as part of a team and independently
Learns new systems quickly
Is flexible and positive
Additional languages are an advantage.
To proceed in the recruitment process, you must be able to provide a clean criminal record certificate.
What we offer
A full-time position in accordance with Spanish employment law
Thorough and structured training
A competitive salary and good employment conditions
A social and inclusive working environment
Varied working days where you can make a genuine difference
Opportunities for personal and professional development
Attractive offices in Torrevieja or Fuengirola
How to apply
Please submit your application and CV. Applications will be reviewed and interviews conducted on an ongoing basis.
Interviews will be held on an ongoing basis.
We look forward to hearing from you!
About Viking
Viking Travel Care assists travelers and expatriate employees around the world on behalf of travel insurance companies. We coordinate assistance for Nordic travelers and, through our global network of medical providers and partners, provide support in situations ranging from minor travel-related incidents to complex medical emergencies.
Viking Travel Care is part of Viking Assistance Group, a leading Nordic provider of roadside assistance, vehicle-related services and assistance solutions. Viking has offices in Oslo, Stockholm, Copenhagen, Helsinki, Torrevieja and Fuengirola, Spain.