Job Title: Room Attendant
Location: Hilton Garden Inn Mount Laurel, New Jersey
Reports To: Executive Housekeeper / Housekeeping Manager
Position Summary
The Room Attendant is responsible for cleaning and maintaining guest rooms to Hilton brand standards, ensuring a safe, comfortable, and welcoming environment for guests. This position plays a key role in delivering exceptional guest experiences through attention to detail, cleanliness, and efficient room preparation.
Essential Duties and Responsibilities
- Clean and service assigned guest rooms according to Hilton brand standards and hotel procedures.
- Make beds, change linens, and replace towels and guest amenities.
- Dust, vacuum, sweep, mop, and sanitize guest rooms, bathrooms, and designated areas.
- Replenish room supplies, including toiletries, coffee service items, and linens.
- Inspect rooms for cleanliness, maintenance concerns, and safety hazards.
- Report maintenance issues, lost and found items, and guest concerns promptly to management.
- Ensure all guest rooms are properly secured upon completion of cleaning.
- Meet daily productivity and quality standards established by the hotel.
- Follow proper chemical handling and safety procedures.
- Maintain housekeeping carts, equipment, and supply areas in a clean and organized condition.
- Respond promptly and courteously to guest requests.
- Assist with deep cleaning projects and special assignments as directed.
- Adhere to Hilton brand standards, hotel policies, and departmental procedures.
Qualifications
- High school diploma or equivalent preferred.
- Previous hotel housekeeping or cleaning experience preferred but not required.
- Strong attention to detail and commitment to cleanliness.
- Ability to work independently with minimal supervision.
- Good communication and customer service skills.
- Dependable attendance and punctuality.
- Ability to work effectively in a fast-paced hospitality environment.
Physical Requirements
- Ability to stand, walk, bend, kneel, reach, twist, and lift throughout the workday.
- Ability to push and pull housekeeping carts weighing up to 50 pounds.
- Ability to lift and carry up to 30 pounds regularly.
- Ability to perform repetitive motions and physical tasks for extended periods.
- Ability to work with cleaning chemicals and equipment safely.
Work Schedule
- Flexible availability required, including weekends and holidays.
- Overtime may be required based on occupancy levels and operational needs.
Competencies
- Guest Service Excellence
- Attention to Detail
- Productivity and Efficiency
- Teamwork and Collaboration
- Reliability and Accountability
- Time Management
- Safety Awareness
- Professionalism
Performance Expectations
- Consistently meet daily room cleaning productivity standards.
- Maintain guest rooms that pass quality inspections and brand standards.
- Demonstrate positive guest interactions and responsiveness to requests.
- Follow all safety, cleanliness, and infection-control procedures.
Benefits
Eligible employees may receive:
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Paid Holidays
- Employee Assistance Program
- Training and Career Development Opportunities
Equal Employment Opportunity
Hilton Garden Inn Mount Laurel is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace where all employees are treated with dignity and respect.