We are seeking a friendly, professional, and customer-oriented Front Desk Agent to join our team at Fairfield Inn & Suites Hartford Airport. The ideal candidate will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.
Key Responsibilities:
- Greet and welcome guests upon arrival and departure.
- Check-in and check-out guests efficiently and accurately.
- Handle guest inquiries, reservations, and complaints in a courteous and professional manner.
- Answer phone calls and respond to emails promptly.
- Process payments and maintain accurate records of transactions.
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about hotel amenities, services, and local attractions.
- Maintain a clean and organized front desk area.
- Assist with administrative tasks as needed.