Guest Service Agent (Front Desk)
TWELVE Downtown, Autograph Collection by Marriott
Atlanta, GA | $18.00 per hour
Make every arrival feel like a welcome.
TWELVE Downtown, Autograph Collection by Marriott is seeking a friendly, dependable Guest Service Agent to join our Front Desk team. As one of the first people our guests meet, you will help create a welcoming experience through attentive service, smooth check-ins, and thoughtful assistance throughout their stay.
What You’ll Do
- Welcome guests and complete check-in and check-out accurately and efficiently.
- Manage reservations, room assignments, guest accounts, payments, and billing questions.
- Answer calls and respond promptly to guest questions and requests.
- Recognize Marriott Bonvoy members and support applicable member benefits.
- Share information about hotel amenities, local attractions, dining, and transportation.
- Address guest concerns professionally and involve a manager when additional support is needed.
- Coordinate with Housekeeping, Engineering, and other departments to support room readiness and resolve requests.
- Maintain accurate shift records and communicate outstanding issues during handoffs.
- Follow hotel procedures for cash handling, guest privacy, security, and safety.
What We’re Looking For
- Previous hotel front desk or customer service experience preferred.
- Marriott experience and familiarity with hotel property management systems are a plus.
- Strong communication skills and a warm, professional approach.
- Ability to stay organized, handle multiple priorities, and remain calm during busy periods.
- Attention to detail when processing payments and maintaining guest records.
- Dependability and flexibility to work scheduled shifts, including evenings, weekends, and holidays.
- Ability to perform the essential duties of the position, with or without reasonable accommodation.
Bring your hospitality mindset and help us deliver a memorable guest experience. Apply today!
We are an equal opportunity employer.