Department: Engineering / Maintenance
Position Type: Full-Time, Union Position
Reports To: Chief Engineer / Director of Engineering
Position Summary
The Hotel Engineer is responsible for responding to guestroom and public area maintenance requests, conducting routine maintenance rounds, and assisting with the overall upkeep, safety, and operation of hotel facilities. This position requires a hands-on, service-oriented individual who can troubleshoot and resolve maintenance issues promptly while maintaining the hotel's standards for guest satisfaction, safety, and appearance.
Essential Duties and Responsibilities
- Respond promptly to guestroom and public area maintenance requests, including plumbing, electrical, HVAC, lighting, door locks, and general repairs.
- Perform scheduled maintenance rounds throughout guestrooms, public areas, back-of-house areas, and other hotel facilities.
- Identify, report, and correct maintenance deficiencies, safety hazards, and equipment issues.
- Complete preventive maintenance tasks as assigned by the Chief Engineer.
- Assist with guestroom inspections, repairs, and preventive maintenance programs.
- Troubleshoot and perform basic repairs on hotel mechanical systems, fixtures, appliances, and equipment within the scope of training and authorization.
- Maintain accurate records of work orders, repairs, inspections, and maintenance activities.
- Follow up on completed work to ensure repairs meet hotel standards and guest expectations.
- Respond to emergency maintenance situations and assist with building systems and life-safety concerns as directed.
- Maintain a clean, organized, and safe work environment, including the proper care and storage of tools and equipment.
- Communicate maintenance concerns, equipment failures, and recurring issues to the Chief Engineer.
- Provide courteous, professional service when interacting with guests, colleagues, and other hotel departments.
- Perform other related duties as assigned.
Qualifications
- Previous building maintenance, hotel engineering, or facilities maintenance experience preferred.
- Working knowledge of basic plumbing, electrical repairs, HVAC systems, and general building maintenance.
- Ability to troubleshoot maintenance issues and complete repairs safely and efficiently.
- Strong customer service, communication, and problem-solving skills.
- Ability to work independently and as part of a team.
- Ability to respond to maintenance requests in a timely and professional manner.
- Flexibility to work weekends, holidays, and varied shifts as required by hotel operations.