The Hyatt Regency Schaumburg is an upscale hotel located across from the Woodfield Mall and just 15 minutes from O’Hare. The Hyatt Regency Schaumburg was recently renovated to satisfy a discerning clientele who share a common need for value without sacrifice.
An integral part of the Hyatt Regency Schaumburg’s success will be attributed to this position with a hands-on approach to guest satisfaction and service team stewardship that will dictate first and lasting impressions people have of the Hyatt Regency Schaumburg.
We are currently seeking a Director of Housekeeping.
What this role is all about
Exceptional guest experiences start with clean, comfortable, and welcoming spaces — and our Housekeeping team helps bring that experience to life every day. As the Housekeeping Director, you’ll lead all housekeeping across the hotel while driving cleanliness standards, operational excellence, guest satisfaction, and team performance.
This role is perfect for someone who thrives in a fast-paced hospitality environment and enjoys balancing operational leadership, team development, service standards, and hotel performance. You’ll oversee housekeeping operations across guest rooms, public areas, linen management, and back-of-house spaces while partnering closely with Front Office, Engineering, Operations, and hotel leadership teams to ensure the hotel consistently exceeds guest expectations.
If you’re organized, service-driven, and passionate about hospitality leadership — we’d love to meet you.
What you’ll be doing
- Lead all housekeeping operations across guest rooms, suites, public areas, back-of-house spaces, and hotel facilities.
- Recruit, train, coach, schedule, and develop housekeeping teams to support operational excellence and exceptional guest experiences.
- Ensure hotel cleanliness, presentation, sanitation, and brand standards are consistently maintained across all areas of the property.
- Monitor guest satisfaction, cleanliness scores, online reviews, room inspections, and service recovery opportunities to drive continuous improvement.
- Partner closely with Front Office, Engineering, Operations, and hotel leadership teams to support seamless hotel operations and guest readiness.
- Oversee room inspection programs, housekeeping productivity, labor management, inventory control, linen management, and departmental budgets.
- Manage housekeeping supplies, equipment, vendor relationships, purchasing, and operational expenses to support efficiency and profitability.
- Ensure compliance with hotel operational procedures, sanitation standards, OSHA regulations, chemical handling guidelines, and safety policies.
- Support VIP arrivals, group business, special projects, deep cleaning initiatives, and hotel renovation or transition activities as needed.
- Maintain cleanliness and operational readiness across housekeeping closets, laundry areas, storage spaces, and employee work areas.
- Analyze operational KPIs, productivity reports, labor metrics, and housekeeping performance data to identify opportunities for improvement.
- Help foster a collaborative, energetic, and guest-focused culture.
- Any other duties as assigned.
Experience
- 5+ years of progressive housekeeping, hotel operations, or hospitality leadership experience preferred.
- Previous Housekeeping Director, Executive Housekeeper, Rooms Division, or hotel operations leadership experience preferred.
- Strong knowledge of housekeeping operations, room inspection standards, inventory management, labor management, and hospitality service standards.
- Experience managing housekeeping budgets, operational forecasting, staffing plans, productivity metrics, and vendor relationships.
- Knowledge of sanitation standards, OSHA regulations, chemical handling procedures, and hotel safety requirements preferred.
- Strong leadership, communication, organizational, and problem-solving skills.
- Ability to multitask and thrive in a fast-paced hospitality environment.
- Experience using hotel operational systems, housekeeping management systems, and reporting tools preferred.
- Flexible availability including mornings, evenings, weekends, holidays, and on-call support as needed.
- A passion for hospitality, leadership, teamwork, operational excellence, and creating exceptional guest experiences.
Anticipated Pay Range & Additional Job Information
Pay range is $65,000-$70,000 and are eligible for a Bonus Plan.
The base pay offered may vary based on various factors, including but not limited to job-related knowledge, skills, and specific/overall experience.
• Medical, Dental and Vision Insurance
• 401(k) Retirement Plan
• Paid Vacation and Sick Days
• Hyatt Hotel Discounts
• Company Paid Life Insurance
• Short Term and Long-Term Disability Insurance
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance