Director of Rooms
Wyndham Grand Pittsburgh Downtown | Pittsburgh, PA
Lead the teams that shape the guest experience. Wyndham Grand Pittsburgh Downtown is seeking an experienced Director of Rooms to oversee Rooms Division operations, strengthen service delivery, and drive operational and financial performance. This leader will develop department managers, maintain exceptional property standards, and ensure a coordinated guest experience from arrival through departure.
What You’ll Do
- Lead Front Office, Housekeeping, Bell Services, and other assigned Rooms Division functions.
- Establish clear service expectations and hold department leaders accountable for guest satisfaction, cleanliness, productivity, and financial results.
- Maintain a visible presence throughout the hotel, supporting associates and addressing operational needs.
- Monitor guest feedback, identify recurring concerns, and lead corrective actions that improve the guest experience.
- Partner with Revenue Management, Reservations, and Sales to coordinate room inventory, group arrivals, VIP stays, and special requirements.
- Oversee room readiness and out-of-order inventory in partnership with Housekeeping and Engineering.
- Develop and manage departmental budgets, labor forecasts, staffing plans, and operating expenses.
- Analyze occupancy forecasts and business demand to align staffing and resources with service needs.
- Monitor payroll, overtime, supplies, and productivity while maintaining quality standards.
- Recruit, coach, and develop department leaders; support succession planning and consistent performance management.
- Ensure compliance with brand standards, hotel policies, safety procedures, guest privacy, and cash-handling controls.
- Partner with Human Resources to address associate relations, training, and consistent application of workplace policies.
- Lead department meetings and ensure effective communication across shifts and departments.
- Support emergency response and serve as a senior operational leader as assigned.
What You’ll Bring
- Progressive Rooms Division leadership experience in a full-service hotel required.
- Previous experience as a Director of Rooms or comparable senior leader overseeing multiple rooms departments strongly preferred.
- Demonstrated knowledge of Front Office and Housekeeping operations.
- Experience managing budgets, labor costs, forecasts, and departmental performance.
- Proven ability to develop managers, build accountable teams, and improve guest satisfaction.
- Strong judgment, communication, organization, and problem-solving skills.
- Familiarity with hotel property management systems and operational reporting.
- Experience in a large, complex hotel and a union environment preferred.
- Flexibility to work a schedule that supports hotel operations, including evenings, weekends, and holidays.
Bring your operational expertise and leadership to Wyndham Grand Pittsburgh Downtown. Apply today!
We are an equal opportunity employer and welcome applicants from all backgrounds.