Job Summary
We are seeking a skilled and service-oriented IT Technician with proven experience in the hospitality industry. The successful candidate will be responsible for supporting hotel IT infrastructure, property management systems, point-of-sale systems, and back-office technologies. Strong experience with Microsoft Windows Server environments (2008–2022), Active Directory, networking, and hospitality platforms such as Symphony POS and Opera PMS is essential.
This role requires excellent troubleshooting skills, attention to detail, and the ability to provide responsive support in a fast-paced hospitality environment.
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Key Responsibilities
Infrastructure & Server Administration
· Install, configure, and maintain Windows Server environments (2008, 2012, 2016, 2019, 2022)
· Manage and administer Active Directory (users, groups, GPOs, permissions)
· Configure and maintain DHCP and DNS services
· Perform server patching, updates, backups, and system monitoring
· Support virtualization platforms (e.g., Hyper-V or VMware) where applicable
Networking
· Maintain LAN/WAN infrastructure, switches, routers, firewalls, and Wi-Fi networks
· Configure VLANs and troubleshoot connectivity issues
· Monitor network performance and resolve outages promptly
· Ensure secure remote access solutions are operational
Hospitality Systems Support
· Provide technical support and administration for Symphony POS
· Support and maintain Oracle Hospitality OPERA PMS
· Troubleshoot front desk, restaurant, and back-office system issues
· Support POS terminals, printers, payment devices, and interface integrations
Microsoft 365 Administration
· Administer Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
· Manage user accounts, licensing, and security policies
· Troubleshoot email flow, mailbox access, and authentication issues
· Implement and maintain MFA and security best practices
End-User Support
· Provide Level 1–3 technical support to hotel staff
· Install and configure desktops, laptops, printers, and mobile devices
· Document support tickets and resolutions
· Deliver basic user training when required
Security & Compliance
· Maintain antivirus and endpoint protection systems
· Ensure backups are running and tested regularly
· Support IT compliance standards relevant to hospitality (e.g., PCI-DSS awareness)
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Required Skills & Experience
· Minimum 3+ years’ experience in IT support within a hospitality environment
· Strong hands-on experience with Windows Server (2008/2012/2016/2019/2022)
· Solid knowledge of:
o Active Directory
o DHCP / DNS
o Group Policy
o Networking fundamentals (TCP/IP, VLANs, firewalls, Wi-Fi)
· Experience supporting Symphony POS and Opera PMS
· Experience administering Microsoft 365
· Understanding of hotel operations and 24/7 support environments
· Strong troubleshooting and analytical skills
· Excellent communication and customer service skills
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Desirable Skills
· Experience with backup solutions and disaster recovery planning
· Knowledge of firewall/security appliances
· Virtualization experience (VMware / Hyper-V)
· Basic scripting knowledge (PowerShell)
· IT certifications (e.g., Microsoft, CompTIA Network+, etc.)
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Personal Attributes
· Highly organised and detail-oriented
· Able to work independently and as part of a team
· Calm under pressure in operational environments
· Flexible with working hours (including weekends/on-call if required)