Assistant Studio Manager, South Boston
Compensation: $50,000–$55,000 base + up to 10% bonus
Report to: General Manager, South Boston
About B/SPOKE Studios
Some fitness brands are built around programming. B/SPOKE was built around people. Since 2014, it has grown into a multi-studio boutique fitness brand in the Boston area — offering Strength, Yoga, Pilates, and Indoor Cycling — by getting the fundamentals of belonging right. Founded by people who care deeply about the experience at every touchpoint, B/SPOKE has earned a fiercely loyal member base and a reputation that speaks for itself. This is a founder-led company with a clear point of view — and serious ambitions for what comes next.
Our Mission
Inspire movement, connection, and lasting well-being.
Our Vision
Be the most trusted and inspiring fitness community in every market we enter.
Our Core Values
- Build Trust — Earned through transparency, consistency, communication, and respect — with clients, with each other, and with the community.
- Embrace Growth — We're curious, adaptive, and never satisfied with the status quo. A culture of feedback is central to how we get better.
- Lead with Humility — Team first. We rise above ego, build each other up, and believe that being humble is a strength.
- Pursue Excellence — A "Play to Win" mindset means every class, every shift, and every meeting is approached with intention. Details matter.
The Opportunity
The Assistant Studio Manager, South Boston is a full-time leadership position. As the Assistant Studio Manager, you'll play a pivotal role in leading and managing the daily operations of B/SPOKE South Boston location. You will focus on ensuring the studio's smooth operation, exceptional customer experience, adherence to brand standards and managing a high-performance team while maintaining a positive team culture. Below are your key responsibilities + accountabilities:
Staff Management:
- Assist in recruiting, training, and developing front desk staff, ensuring they are knowledgeable, motivated, and solution-oriented. Foster a culture of teamwork, feedback, and continuous growth.
- Assist in conducting quarterly syncs and providing regular feedback to the front desk team to support their development and growth.
- Oversee staff scheduling, including coordination of monthly fixed schedules and shift swaps.
- Act as a leader and liaison within the team, aligning them with the company mission, goals, and initiatives.
- Foster a positive and supportive team culture.
Revenue Generation:
- Handle tasks related to retail management, including receiving, sorting, tagging, and distribution of merchandise.
- Monitor online orders and manage the Shopify platform.
- Oversee front desk staff payroll, reviewing, auditing, and approving bi-weekly.
- Support implementing sales and marketing strategies to acquire and retain new customers, including targeted client outreach
Customer Service + Hospitality:
- Help maintain a welcoming and inclusive environment for clients.
- Address client inquiries, complaints, and issues promptly and professionally, ensuring their satisfaction and loyalty.
Facility Management:
- Ensure the studio is clean, well-maintained, and supplied with necessary equipment.
- Process implementation and accountability
- Safety equipment maintenance & inventory
- Audio diagnostics & maintenance
- Cleaning Schedules and Cleaning Team Management
- Equipment diagnostics
- Inventory/Supply ordering, planning & organization
Analytics and Reporting:
- Help track and analyze key metrics related to studio performance, client engagement, and marketing efforts.
- Assist in creating regular reports to provide insights into the effectiveness of various initiatives.
- Aid in tracking revenue, managing budgets, and reporting financial performance to senior leadership.
- Assist in identifying opportunities to improve profitability and efficiency.
Additional Expectations:
- Hours/week: 40 hours/week (shift responsibilities may vary based upon studio needs).
- Flexible work schedule
- Availability for weekday shifts (AM/Noon/PM), weekends, and holidays including support with weekend/holiday on-call schedule
- Active participation in the B/SPOKE Brand (e.g., regularly taking classes and participating in internal and external events)
Benefits
- Competitive compensation
- Health and wellness perks, including studio membership
- Paid time off and holiday benefits
- Growth opportunities within an expanding fitness community
- Bonus is paid on quarterly distribution based on revenue performance
Additional information:
Full-time, on-site in South Boston, MA.
B/SPOKE Studios is an equal opportunity employer committed to an inclusive workplace.