As a Collections and Customer Service Representative, you will conduct a high volume of outbound calls to ATBS clients regarding account balances while providing exceptional customer service. This position is a full time role in-person in our Laramie, WY office.
About Us:
- Since 1998, ATBS has been the trusted business partner of individual owner-operator truck drivers and the largest fleets in America
- 11,000 recurring clients and growing
- 120 employees, 10 departments, 2 offices, 1 team
- Team-oriented and casual work environment
- Continuous training through ATBS University
- Room for growth and professional development
About You:
- You solve problems creatively and develop innovative solutions
- You are curious and have an inherent willingness to learn
- You enjoy collaborating with others and have excellent communication skills
- You are analytical and detail-oriented
- You always go the extra mile to provide exceptional customer service
About the Opportunity:
- Reviewing client accounts for the balance due from clients, resolving client variances, taking payments, processing refund and credit memo requests
- Contacting clients with declined or expiring credit cards to collect payments
- Providing excellent customer service with a positive attitude and professional demeanor to internal and external clients
- Utilizing ATBS software programs to input data to update ATBS records
About Your Expertise:
- Results-oriented with the ability to generate a high volume of outbound calls in a fast-paced environment
- Strong organizational, communication, and problem-solving skills
- Attention to detail and good aptitude with numbers
- Strong customer service orientation and customer relation skills
- Ability to multitask and meet deadlines
- Proficient computer skills
- High School Diploma, GED, or Higher
- 2-3 years of customer service in an office environment
- Experience and demonstrated ability with Excel
About the Perks:
- Free beer & coffee daily
- Monthly celebrations
- Charitable time off to give back to our communities
- Paid time off to pursue what you are passionate about
- Health, vision, and dental benefits and HSA match
- 401K match