Job Overview
We are seeking an Insurance Claims Officer – Marine, Property & Liability to manage claims from notification through assessment, settlement and closure. The role covers policy review, stakeholder coordination and compliant, efficient claims handling.
Key Responsibilities
Receive, register and acknowledge marine, property and liability claims.
Review policies, endorsements, limits, exclusions and deductibles.
Gather and verify statements, photographs, reports, invoices, estimates and other supporting documents.
Assess claim validity, quantum and liability within policy terms and authority limits.
Coordinate with insured parties, brokers, insurers, surveyors, loss adjusters, investigators, repairers, legal representatives and service providers.
Process cargo, vessel, property, accident, third-party liability, personal injury and related claims.
Review repair quotations, replacement costs, settlements, salvage and recovery opportunities.
Prepare evaluations, reserves, settlement documents, payment requests and closure recommendations.
Prepare claims reports, management information and ageing analysis.
Ensure compliance with policy terms, procedures, regulations and data protection requirements.
Support audits, reconciliations, reviews and continuous improvement initiatives.
Qualifications and Experience
Bachelor’s degree, higher diploma or relevant qualification in Insurance, Risk Management, Finance, Business Administration or a related field.
Experience as an Insurance Claims Officer, Claims Executive, Claims Handler, Insurance Coordinator or similar.
Experience handling marine, property, liability, cargo or general insurance claims.
Knowledge of insurance policies, claims procedures, loss assessment, settlements and documentation.
Understanding of marine cargo and hull, property, accident and third-party liability claims is preferred.
Ability to interpret policy wording, endorsements, exclusions, schedules and claim documents.
Experience coordinating with adjusters, surveyors, garages, repairers, brokers, insurers and other parties.