Job Purpose
Responsible for promoting and selling cosmetics, skincare, dermocosmetic, and pharmacy-related beauty products to customers in a retail pharmacy environment. The role involves providing product advice, achieving sales targets, maintaining excellent customer service, and building strong relationships with customers, pharmacists, suppliers, and brand representatives.
Roles & Responsibilities
Promote and sell cosmetics, skincare, dermocosmetic, personal care, and beauty products.
Provide professional product recommendations based on customer needs, skin concerns, preferences, and budget.
Explain product benefits, ingredients, usage instructions, pricing, promotions, and offers.
Achieve assigned sales targets, revenue objectives, and product-specific sales KPIs.
Build and maintain strong customer relationships through excellent service and product knowledge.
Support customers with skincare consultations and recommend suitable products within the approved product range.
Coordinate with pharmacists and pharmacy teams when customers require additional advice or referral.
Maintain attractive product displays, merchandising standards, shelf availability, and promotional materials.
Monitor stock levels, product expiry dates, slow-moving items, and replenishment requirements.
Support product launches, promotional campaigns, sampling activities, demonstrations, and in-store events.
Maintain accurate records of customer enquiries, sales activities, product feedback, and competitor pricing.
Follow pharmacy, company, health and safety, customer service, and product handling procedures.
Keep up to date with skincare trends, cosmetic ingredients, product ranges, competitor activity, and industry developments.
Handle customer questions, complaints, returns, and after-sales support in a professional manner.
Coordinate with suppliers, brand representatives, marketing teams, and store management to support sales growth.
Desired Candidate Profile
Degree or Diploma in Pharmacy, Marketing, Business, Sales, Cosmetics, Beauty Therapy, or a related field preferred.
Experience in pharmacy sales, cosmetics sales, skincare sales, beauty retail, dermocosmetics, or customer-facing retail.
Good knowledge of skincare products, cosmetic ingredients, beauty routines, and common skin concerns.
Experience selling premium skincare, cosmetics, personal care, or pharmacy products is an advantage.
Strong customer service, communication, consultation, negotiation, and sales skills.
Ability to understand customer requirements and recommend suitable products responsibly.
Target-driven, commercially aware, and motivated to achieve and exceed sales objectives.
Confident in product demonstrations, visual merchandising, promotional activities, and customer engagement.
Professional appearance with a positive, approachable, and customer-focused attitude.
Ability to work effectively with pharmacists, pharmacy staff, customers, suppliers, and brand representatives.
Knowledge of pharmacy retail operations, point-of-sale systems, and stock management is beneficial.
Experience in the UAE or GCC pharmacy, cosmetics, skincare, or retail market is an advantage.