Summary:
Zayani Motors is seeking a highly experienced and motivated Job Controller – Automotive to join our dynamic team. We are looking for a detail-oriented and organized individual with excellent communication and leadership skills to oversee our workshop operations. The Job Controller is responsible for overseeing daily workshop operations to ensure high-quality, timely, and profitable vehicle repairs. This role leads and mentors a team of technicians, manages bay utilization and labor efficiency, and enforces strict compliance with manufacturer warranty, ISO/DOS standards, and Health & Safety regulations.
Key Responsibilities:
Manage workshop flow, bay utilization, labor efficiency, and overall profitability.
Analyze and document repeat repairs to eliminate recurring issues.
Conduct road tests and quality diagnosis checks before vehicle delivery.
Lead, coach, motivate, and direct workshop staff to achieve daily targets.
Identify training needs, coordinate developmental plans, and mentor apprentices.
Maintain ongoing technical expertise through training courses, technical bulletins, and professional development.
Ensure strict adherence to ISO, DOS compliance, and Group Internal Audit standards.
Champion continuous improvement initiatives, including 5S and Kaizen activities.
Accurately complete repair documentation and generate manufacturer technical reports.
Enforce compliance with manufacturer warranty guidelines and repair procedures.
Maintain a safe, orderly working environment in line with Health & Safety policies.
Ensure proper upkeep of workshop equipment, work areas, and protective gear.
Partner with the parts department to ensure high parts availability.
Communicate directly with customers regarding vehicle issues to uphold quality service standards.
Focus on customer satisfaction by maintaining high output quality and systematically meeting goals.
Demonstrate technical expertise and introduce process improvements.
Take initiative, make quick, tough decisions, and take ownership of projects and people.
Work productively under pressure, manage stress effectively, and accept constructive feedback.
Requirements:
Diploma degree or any certificate in a related field
Minimum of 7 years of experience in a similar role, preferably in the automotive industry
Strong leadership and communication skills
Excellent problem-solving and decision-making abilities
Proven track record of improving operational efficiency and profitability
Knowledge of automotive industry trends and developments
Proficiency in MS Office and other relevant software
Ability to work under pressure and meet tight deadlines
Knowledge of safety, health, and environmental regulations
Strong organizational and time-management skills