Job Overview:
First Motors is seeking a highly motivated and customer-focused Service Advisor- Automotive to join our team in Sitrah, Bahrain. This is a full-time position offering an exciting opportunity to work with a leading automotive group. The ideal candidate will be a someone based in Bahrain with a passion for providing exceptional customer service and a strong understanding of the automotive industry. This role requires excellent communication and interpersonal skills, as well as the ability to manage multiple tasks efficiently.
Responsibilities:
* Greet customers and ascertain their automotive needs.
* Advise customers on necessary repairs and maintenance, explaining technical issues clearly and concisely.
* Prepare repair orders, ensuring accurate documentation of customer requests and vehicle information.
* Liaise with technicians and workshop staff to schedule and monitor repairs.
* Provide accurate estimates for repairs and services.
* Keep customers informed of the progress of their repairs.
* Handle customer queries and complaints professionally and efficiently.
* Maintain up-to-date knowledge of vehicle specifications and service requirements.
* Contribute to a positive and efficient team environment.
Qualifications:
* Proven experience as a Service Advisor within the automotive industry.
* Strong understanding of vehicle mechanics and maintenance procedures.
* Excellent customer service and communication skills.
* Ability to work effectively under pressure and manage multiple tasks.
* Strong organisational and administrative skills.
* Proficient computer skills and experience with relevant software.
* High school diploma or equivalent; further qualifications in automotive technology are advantageous.