Summary
We are seeking a diligent and professional Bill Collector to join our Credit Control team. The successful candidate will be responsible for managing and recovering outstanding payments from clients, playing a vital role in maintaining the financial health and stability of our company. This position requires a proactive individual with excellent communication skills and a firm but fair approach to debt collection.
Responsibilities
Proactively contact clients with overdue accounts via telephone, email, and written correspondence to arrange payment.
Negotiate payment schedules and settlement agreements to resolve outstanding balances.
Maintain accurate and up-to-date records of all collection activities, communications, and payment promises.
Investigate and resolve billing discrepancies and client disputes promptly and professionally.
Prepare and present reports on collection status and accounts receivable to management.
Ensure all collection activities adhere strictly to company policies and relevant legal regulations.
Liaise with internal departments to clarify billing information and support the collections process.
Qualifications
0–2 years of experience as a Bill Collector or in a similar Accounts Receivable or Credit Control role.
Strong understanding of billing procedures and best practices in debt collection.
Excellent negotiation, communication, and interpersonal skills.
Ability to handle difficult conversations with professionalism and confidence.
High degree of accuracy and exceptional attention to detail.
Proficiency in MS Office (especially Excel) and familiarity with accounting or collection software.
Strong organisational skills with the ability to manage and prioritise multiple accounts.
Commitment to handling sensitive information with confidentiality and integrity.