- Plan and run generative and evaluative research (interviews, usability tests, field studies) to uncover real user problems.
- Synthesise insights into clear findings that shape product direction and validate or challenge assumptions.
- Lead design on cross-functional teams, from concept to high-fidelity, with a systems-thinking mindset and scalability in mind.
- Craft workflows, wireframes, prototypes, and high-fidelity designs that align teams around a coherent user experience.
- Design and run co-creation workshops: journey mapping, design studios, critiques with clients and mixed stakeholder groups.
- Present work to senior leadership; facilitate alignment sessions that drive decisions..
- Coach client designers through daily pairing; tailor enablement to individual strengths, gaps, and learning styles.
- Create psychological safety for teams to experiment, give constructive feedback, and continuously raise design craft.
Requirements
- Experience: 8+ years across the full design lifecycle User Centred Design mindset with experience in: user research, interaction design, visual design, prototyping, and post-launch iteration in a consultancy or client-facing context.
- Coaching: Proven experience enabling designers through pairing, workshops, or formal mentorship programs.
- Tools: Expert in Figma; proficient with prototyping tools and collaborative platforms; able to build and maintain design systems.
- Methods: Design Thinking, JTBD, Service Design, WCAG / inclusive design principles; evidence-based approach balancing qualitative and quantitative measures.
- Mindset: Empathy, User advocate; intellectually humble enough to kill your own designs when research points elsewhere; thrives in ambiguous consultancy environments.
- Bonus: Familiarity with SG Gov Design System (SGDS), SHIP-HATS, or prior work with Singapore Government agencies.
Benefits
SG PR