We are seeking a professional, customer-focused Autonomous Shuttle Attendant to support daily operations for an on-demand autonomous ride-hailing service. In this role, you will serve as a key point of contact for riders by ensuring safe, efficient, and welcoming transportation experiences.
The ideal candidate is calm under pressure, highly communicative, safety-oriented, and experienced in customer-facing environments. This position requires strong interpersonal skills, attention to detail, and the ability to manage service disruptions with professionalism and empathy.
Key Responsibilities
- Uphold a safety-first, inclusive, and open-communication culture
- Greet passengers and provide a warm, welcoming rider experience
- Authenticate riders using badge scanning systems
- Coordinate and hail autonomous vehicles between locations
- Communicate with cross-functional operations teams through Slack and vehicle communication channels
- Perform light crowd control and assist with rider flow management
- Provide timely service updates and disruption communications
- Assist passengers during service interruptions or emergency situations
- Follow operational protocols and procedures accurately
Requirements
Qualifications
- Minimum 2 years of experience in customer service, retail, hospitality, transportation, or another customer-facing role
- Excellent verbal communication and interpersonal skills
- Strong customer-service mindset with a commitment to positive rider experiences
- Ability to remain calm and professional in high-pressure situations
- Experience with conflict resolution or de-escalation techniques preferred
- Detail-oriented with the ability to follow established procedures and safety protocols
- Proactive, dependable, and resourceful team player
- Comfortable using communication platforms such as Slack
Physical Requirements
- Ability to stand and walk for extended periods outdoors
- Ability to lift and carry moderate loads
- Flexibility to work assigned shifts and operational locations as needed
Benefits
Candidates must be available to work:
- 7:30 AM – 4:00 PM shifts
OR - 11:30 AM – 8:00 PM / 12:00 PM – 8:30 PM shifts
Initial scheduling may begin as:
- Monday – Friday
However, weekend flexibility will be required in the future based on business needs and rider support operations in Foster City.
Pay Rate = $25 per hour