On behalf of our client, a leading global organization, we are seeking a detail-oriented and customer-focused Portuguese-Speaking Order Management Specialist to join their international operations team. In this role, you will be responsible for overseeing the end-to-end order processing lifecycle for business accounts, ensuring accurate order execution, timely delivery tracking, and exceptional customer satisfaction.
Responsibilities
- Receive, validate, and process customer orders in the system accurately.
- Monitor order fulfillment pipelines from initial entry through to shipping, customs clearance, and final delivery.
- Coordinate with supply chain, logistics, warehouse, and sales teams to resolve order holds, inventory shortages, or shipping delays.
- Act as the main operational point of contact for Portuguese-speaking business clients regarding order status updates, delivery schedules, and invoicing queries.
- Manage customer returns, order cancellations, claims, and price adjustments in accordance with company guidelines.
- Maintain accurate customer records and master order data within the CRM and ERP systems.
- Support period-end reporting and operational alignment across regional logistics networks.
Requirements
- Native or C1/C2 proficiency in Portuguese with fluent English skills (written and verbal).
- Familiarity with ERP platforms such as SAP, Oracle, or Salesforce CRM for order processing.
- Proficiency in MS Office, particularly MS Excel for tracking order metrics and reports.
- Strong problem-solving, organizational, and multitasking skills with high attention to detail.
- Excellent communication skills for professional client interaction in Portuguese.
Benefits
- Competitive remuneration package.
- Monthly performance bonus.
- Private health insurance.
- Meal voucher.
- Relocation package (flight tickets, temporary accommodation, and local administrative support).
- Ongoing learning & development programs and clear internal career progression pathways.
- Collaborative, multicultural environment within modern office facilities.