On behalf of our global client, we are seeking a analytical and detail-oriented Portuguese-Speaking Fraud Operations Analyst to join their dedicated Risk & Fraud Prevention team. In this role, you will be responsible for monitoring transaction activity, identifying suspicious patterns, conducting risk assessments, and preventing fraudulent operations across Portuguese-speaking markets.
Responsibilities
- Monitor real-time account activities and transaction flows in markets to detect potential fraud, money laundering, or policy breaches.
- Review flagged transactions, chargebacks, and high-risk accounts using internal fraud detection tools and risk scoring models.
- Conduct detailed background checks, document verification, and risk assessments on escalated accounts.
- Collaborate with compliance, legal, and payment operations teams to mitigate financial losses and maintain regulatory adherence.
- Communicate with customers and financial institutions via email or secure channels to verify suspicious activity and resolve account holds in Portuguese.
- Maintain comprehensive records of fraud investigation findings and contribute to the ongoing improvement of anti-fraud rules and algorithms.
Requirements
- Native or C1/C2 proficiency in Portuguese.
- Fluent English skills.
- Strong analytical mindset with the ability to spot irregularities and anomalies in complex data sets.
- Familiarity with risk assessment frameworks, chargeback rules, and anti-fraud software.
- High integrity, decision-making confidence, and ability to handle confidential financial information with discretion.
- Comfortable working in a fast-paced environment with shifting priorities.
Benefits
- Competitive salary package with performance bonuses.
- Private healthcare insurance.
- Ticket Restaurant card.
- Complete relocation support.
- Continuous professional training in fraud detection systems, AML policies, and risk management.
- Modern central office workspace with international, cross-functional teams.