We are currently looking for German-speaking Customer Support Specialists to join a new healthcare project supporting customers across the DACH market.
The project will initially focus mainly on back-office processing and order entry, with a planned progression into customer support calls at a later stage. You will communicate with patients and healthcare professionals regarding healthcare products, including wound-care products.
This is an exciting opportunity to join a new project from its launch and become part of a structured, international team in Athens.
Your Responsibilities
- Process and enter customer orders accurately and efficiently
- Handle back-office administrative tasks related to customer and healthcare product requests
- Communicate professionally with patients and healthcare professionals
- Provide clear and empathetic support regarding healthcare products and related queries
- Handle customer interactions in German, both written and spoken
- Follow established processes, procedures and quality standards
- Maintain a high level of accuracy when handling customer and order information
- Progress into telephone-based customer support as the project develops
- Work effectively within a structured, process-driven team environment
Requirements
- Strong professional fluency in German – both written and spoken
- Ability to communicate in German confidently, clearly and naturally
- Comfortable communicating with patients and healthcare professionals
- Strong communication and interpersonal skills
- Empathy, patience and a customer-focused approach
- Excellent attention to detail and accuracy
- Good organizational and order-processing skills
- Previous customer service or contact center experience
- Ability to work effectively in a team and follow structured processes
- Basic English or Greek for internal communication is sufficient
- Previous experience in the healthcare sector is considered a plus.
Working Hours
- Monday to Friday
- Working window: 09:00–19:00 Greek time
- Candidates should be comfortable with potential future adjustments to working hours based on business requirements.
Training
- 4 weeks of paid, on-site training
- Training will be provided in German by the client
- Followed by approximately 2 weeks of nesting
- Training and nesting structures may be subject to adjustment as the project is finalized.
Benefits
- €1,550 gross monthly salary
- €100 monthly meal vouchers
- Public transportation card
- Private health insurance after 1 month of employment
- Paid professional training
- Opportunity to join a new international healthcare project from its launch
Why Join Us?
- Work on a new international healthcare project supporting the DACH market
- Use your German language skills in a professional and meaningful environment
- Receive specialized training directly from the client
- Develop your experience in healthcare customer support
- Join a structured and collaborative team based in Athens