We are looking for motivated German-speaking professionals to join a fast-growing international customer support team. You’ll play a key role in ensuring customers receive timely assistance while contributing to the improvement of processes and overall experience.
Responsibilities
- Provide support and advice to customers regarding products, services, and orders.
- Manage inquiries across multiple communication channels.
- Ensure adherence to company standards while handling sensitive information.
- Collaborate with team members and other departments to resolve issues efficiently.
- Monitor customer interactions to provide feedback for continuous improvement.
Requirements
- Fluent in German and proficient in English.
- Strong communication, analytical, and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Enthusiastic team player with attention to detail.
- Previous experience in customer support or back-office operations is a plus.
Benefits
- On-site in Lisbon
- Accommodation provided and bills covered
- Private health insurance from day one.
- Relocation package on offer: refund the initial flight ticket to Portugal
- Possibilities of career progression after 6 months.
- Paid training and career development programs.
- Multicultural and collaborative team environment.