Combine technical skills with excellent customer support!
Join a multicultural international team and help clients solve issues while maximizing their experience with the company’s products and services. If you are looking for a new job opportunity in a multicultural and vibrant environment in the capital of Portugal, this position would be perfect for you!
Responsibilities:
- Provide technical and functional support to clients via phone, email, and chat.
- Identify and resolve technical issues promptly.
- Suggest improvements to enhance product and service usage.
- Collaborate with product and engineering teams to improve the customer experience.
- Monitor and report trends and recurring issues.
Requirements
- Native Dutch and fluent English (B2)
- Ability to understand and solve technical issues
- Previous experience in customer support or technical support is a plus
- Strong communication skills and professional attitude
- EU citizenship or valid work permit for Portugal
Benefits
- Monthly meal allowance
- Private health insurance after 6 months
- Career development and mentoring programs after 6 months.
- Multicultural environment (75+ nationalities)
- Hybrid model.
- Relocation package: refund of the initial flight ticket.
- Accommodation and bills paid by the company.
- Performance bonus