POSITION GOAL:
The Battery Service Technician is a mid-level level battery system service technician position. This requires a unique set of skills to effectively resolve complicated battery system issues and effectively communicate with customers and upper management. In this role, you will provide in-house or on-site technical support and debugging capabilities for our customers while supporting the New Flyer Service team. You will also support Field Service technicians as a technical liaison for open customer questions/issues.
ESSENTIAL FUNCTIONS:
- Servicing XALT batteries and associated components in Auburn Hills, MI battery service lab.
- Closely follow the investigation of field application/integration issues on-site and/or remotely.
- Review service and vehicle data
- Help answer technical questions posed about our products from customers
- Work closely with Engineering/Production/Lead tech to participate in root cause investigations of service issues.
- Support company goals and initiatives related to industry standards for safety and quality (Ex. ISO26262, IEC61508, QS9003, and others)
Requirements
Experience/Knowledge
- Experience working with customers (internal / external) and communicating at the technical level.
- Experience working with battery interface tools; CANalyzer, CANoe, CAPL, etc.
- Exposure to Energy Storage Systems / Power Cyclers is a plus
- Experience with analysis of data to verify pass/fail criteria
- Working with live High Voltage (potentially 1000V)
- Working knowledge of lithium ion battery safety, handling and associated High Voltage systems
- Understands ergonomics, safety policies and procedures, 5S principles
Specific Job Skills
- Must possess strong written and oral communication skills as well as interpersonal skills
- Demonstrated ability to utilize complex electronic and mechanical systems
- Diligent documentation keeping skills
- Self-driven, flexible and adaptable personality
- Proficiency with Microsoft Office tools, especially Project, Excel, Word, PowerPoint, and SharePoint
- Builds safety, quality, and compliance into all actions; committed to continuous learning and self-improvement
Equipment / Machines Used
- Hands on experience with field and lab equipment (multimeters, High voltage PPE, oscilloscopes, function generators, logic analyzers etc).
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability