- Supervise call center agents and provide them with support to ensure high performance.
- Conduct performance reviews and provide constructive feedback.
- Handle escalated customer issues and complaints effectively.
- Monitor calls to ensure quality and compliance with standards.
- Develop and implement processes to improve efficiency.
- Prepare and deliver regular performance reports.
- Foster a positive and collaborative work environment.
- Perform other related duties as assigned.
Requirements
- Bachelor’s degree in any related field.
- Minimum of 4 years of experience in a call center environment, including at least 2yearsr in a Team lead role.
- Strong leadership, communication, and interpersonal skills.
- Proficiency in call center software and Customer Relationship Management (CRM) systems.
- Positive mindset, adaptability, and a results-oriented approach.
Working Conditions - Total working hours: 9 hours per day — 8 working hours + 1-hour break.
- Shift times may vary based on business needs (rotational shifts).
- Two days off per week (rotational schedule).
- Work mode: Office-based
- Location: Sheikh Zayed
- Performance evaluation: based on sales targets, call quality, and attendance.
Benefits
- Competitive base salary + attractive commission structure.
- Professional development and career advancement opportunities.
- Supportive, energetic, and multicultural team environment.
- Social and medical insurance coverage.
- Learning & Development programs (L&D)