Job Description What is the opportunity? As Manager in Operations you play a critical role in ensuring all responsibilities and reconciliations performed by your teams are completed on a daily. This helps mitigate significant risk to clients, internal partners and business units on a daily basis, and your efforts are vital to the overall success of the organization. What will you do? Review all daily reconciliations performed by your teams daily Support your teams on a daily basis with all escalations and issues on their desks Assist your team leads with covering desks when others on the team are sick or on vacation Ensure all reconciliations and tasks are completed daily by your teams by the required SLAs Escalate all issues to your manager in a timely manner Ensure all mandatory learning courses across the team are completed by the required due dates. Provide feedback and coaching to your direct reports on an ongoing basis Assist with internal and external audit inquiries Ensure all activities, processes and controls across the teams are in compliance with relevant RBC Policies, Standing Orders, SOX and industry Regulations Ensure teams are appropriately staffed and adequate coverage is in place during team operating days/hours. Appropriately escalate issues to your manager and above (as required) in a timely manner Ensure employee performance assessments (mid/year-end) and discussions across the teams are completed by the required dates. What you need to succeed? 5+ years related experience Ability to prioritize work, multi-task responsibilities and work in a fast paced and busy environment Self-starter, well organized and able to work independently Willing to work US and Canadian holidays as necessary Technical knowledge of MS Office products such as Excel Sound knowledge of trade life cycle from execution to settlement FINRA series 99 registration required What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation Leaders who support your development through coaching and managing opportunities Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Flexible work/life balance options Job Skills Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury Management Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: CAPITAL MARKETS Job Type: Regular Pay Type: Salaried Posted Date: 2026-10-23 Application Deadline: 2026-11-08 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.‎ We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.

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