Temel Sorumluluklar Servis ağı operasyon takibi Yetkili servislere atanan iş emirlerini, açık kayıtları ve SLA sürelerini günlük olarak izlemek; geciken işleri ilgili iş ortağıyla takip edip eskale etmek. Servis kayıtlarının sistemde (ör. SAP, Salesforce Field Service, ServiceNow) eksiksiz ve doğru kapatılmasını kontrol etmek. Yedek parça talepleri, iade ve garanti süreçlerinin iş ortakları tarafından prosedüre uygun yürütülmesini desteklemek. Raporlama ve analiz Servis ağı KPI'larını (SLA uyumu, ilk seferde çözüm oranı, tekrar arıza, ortalama çözüm süresi, NPS/CSAT) haftalık ve aylık raporlamak. İş ortağı performans karnelerini (scorecard) hazırlamak ve dönemsel değerlendirme toplantılarına veri sağlamak. Verideki sapmaları ve iyileştirme alanlarını tespit edip yöneticisine öneri sunmak. Hak ediş ve finansal süreçler Yetkili servis işçilik, yol ve parça hak edişlerini kontrol etmek; fatura ve ödeme süreçlerinde finans ekibiyle koordinasyon sağlamak. Garanti taleplerinde usulsüzlük ve mükerrer kayıt kontrollerini yapmak. İş ortağı ilişkileri ve süreç uyumu Yetkili servislerle günlük operasyonel iletişimi yürütmek; prosedür, duyuru ve eğitim içeriklerini iletmek. Yeni iş ortağı devreye alma (onboarding), yetkilendirme ve teknik eğitim planlamalarına destek olmak. Servis denetimleri ve kalite kontrol ziyaretlerinin planlanması ve aksiyon takibine katılmak. Müşteri şikayetlerinin ilgili servis üzerinden çözüme ulaştırılmasını takip etmek. Let’s create a cleaner future together Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength – as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future. Are you ready to make a change for a cleaner future? About Nilfisk Nilfisk is a world-leading provider of professional cleaning equipment and services, founded in Denmark in 1906. With approximately 4,500 employees across 45 countries and products sold in over 100 markets, we are committed to developing sustainable cleaning solutions that improve quality of life. We are a proud member of the United Nations Global Compact. We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age. Job applicant FAQ Do you have questions regarding the recruitment process or alike? Please visit our FAQ for job applicants. A leading global provider of professional cleaning products and services Nilfisk was founded in 1906 by the Danish engineer P.A. Fisker. Today, the company is a world-leading global provider of professional cleaning equipment and services. More than 90% of sales are to professional customers, while the remaining part of the business is aimed at consumers. Nilfisk’s products and services are sold in more than 100 countries and produced at 5 manufacturing sites across the globe. The company has approximately 4,500 employees and generated revenue of 996.3 mEUR in 2025. The largest single market is the US (24% of revenue), followed by Germany (15%), France (11%), Denmark (7%), and the UK (5%). Do you have questions regarding the recruitment process or alike? Please visit our FAQ for job applicants.

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