Key Areas of Responsibilities Provide senior-level End User Support (EUS) for front office users, traders, dealers, and business teams, ensuring high service availability and user satisfaction. Manage and support on-premise IT infrastructure, including desktops, laptops, peripherals, meeting room technology, server patching, and hardware lifecycle activities. Coordinate IT operations, change management, incident resolution, disaster recovery activities, and ensure compliance with IT governance standards. Support regulators, exchanges, auditors, and local compliance requirements, maintaining required IT documentation and controls. Collaborate with infrastructure and application teams to ensure stable production services; exposure to application support is advantageous but not the primary responsibility. Ensure excellent 24x7 operations of CLSA’s core mission-critical Trading application stack. Own, coordinate & manage the DC & its related activities. Adherence to CLSA documented governance guidelines. Participate in on-call support rotation. Requirements 7-10 years of experience with at least 70% hands-on End User Support (EUS) in a financial services or trading environment. Strong experience supporting on-premises IT environments, including PC troubleshooting, hardware support, server patching, and rack-and-stack activities. Good understanding of ITIL processes, including Incident, Change, Problem, and Release Management. Experience supporting audits, regulatory requirements, and business-critical IT operations; knowledge of exchange regulations is an advantage. Bachelor’s degree in computer science, Information Technology, or a related discipline, with strong communication skills and willingness to relocate to Gift City, Gujarat. Exposure to application support is desirable but not mandatory. Stay informed on CITIC CLSA Job Opportunities Not the right fit? You can create a job alert to receive our latest job openings that meet your interest. CITIC Securities International is a wholly owned subsidiary of CITIC Securities and its overseas business platform. Our award-winning research, extensive footprint in Asia, direct links to China and highly experienced finance professionals set us apart within the industry. As part of CITIC Securities (SSE: 600030, SEHK: 6030), China’s leading investment bank, CITIC Securities International is uniquely positioned to facilitate cross-border capital flows and connect China to the world and the world to China. CITIC Securities International operates from 13 countries across Asia, Australia, Europe and the Americas. We offer comprehensives financial solutions to a large and diverse client base that includes global institutional investors, corporations, governments and high-net-worth individuals.

Sr Support Analyst, Mumbai (Giftcity), Information Technology.

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