Position Overview QA Technician - Operations JOB CODE PHL5066 JOB PROFILE NAME (Title) QA Technician - Operations MANAGEMENT LEVEL 9 Staff DISCIPLINE REPORTS TO FSLA CLASSIFICATION Pay Rate Type: Salary The Quality Technician executes the qualification test plan of parts and product to ensure its conformance and comparability to OEM. He/she performs the needed root cause identification through methodical failure analysis approach to eliminate quality excursion from incoming, in-process or external product non-conformities. This role executes both parts and product reliability test procedures. Essential Job Skills/Duties • Executes parts qualification and assessment procedure, process, and system requirements. • Performs failure analysis procedure and generates report within the required turn-around time. • Performs reliability testing, measurement and diagnostic utilizing applicable diagnostics and measurement tools and equipment. • Generates failure analysis, parts qualification and reliability and assessment reports. • Presents the result of failure analysis and other diagnostic results within the department in support of the cross functional team in generating containment, corrective, preventive and sustainable action plan for yield and quality improvement. • Participates in the development of product specifications, characterizations, acceptance criteria and disposition from handling of non-conformances process and new business programs. • Maintains parts qualification database reports and lessons learning. • Monitors the inventory of calibration and maintenance of laboratory equipment, tools, and jigs. • Supports the Quality Engineer on the development of metrology, methodology, test plan, innovations, and failure analysis. • Participates in the cross functional committee meetings/collaboration together with the Quality Engineer • Initiate and /or supports projects and bright ideas which drives continuous improvement. • Executes, contributes to, and participates in 5S activities within assigned station/area • Adheres to Asurion Handbook and the Rules of Corrective Discipline • Perform other duties as maybe assigned by immediate superior. Required Technical Skills • Continuous Improvement • Quality Manufacturing • Problem Solving and Decision Making– PDCA, DMAIC, 8D, 7QC Tools (Why Why, Fishbone, Shainin DOE) • Mobile Testing, Repair and Troubleshooting • Manufacturing Diagnostic • Mobile Communications Technology • Quality Standards and Quality Systems • System for Handling of Non-conforming • Technical Writing, Presentation and Communication Skills Required Soft/Leadership Skills • Strong attention to detail and accuracy. • Clear, concise written communication. • Collaborative approach with operations. • Time management in fast-paced environments. • Objective decision-making under pressure. Required Education & Experience • Graduate/undergraduate of an Engineering course or at least diploma course in Electronics or of any Technical or Vocational course or equivalent to a relevant work experience Preferred Education & Experience • Preferably with Industrial experience of at least 2 years of relevant work experience in mobile device repair or in similar manufacturing set up. • Lean or Six Sigma exposure. Supervisory Responsibilities • No direct reports; may train peers. Use this site to view the status of applications you’ve submitted and to take action on important tasks related to those applications. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way: Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen. One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints. Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services. Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking. Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.

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