Primary Location: Grand Rapids, MI Employee Status: Full-Time Workplace Type: Fully On-Site Who we are: At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life. About this position: LMCU is looking for a Repossession Specialist I is responsible for preserving the Credit Union's assets by controlling delinquent loan accounts, collecting delinquent loan payments, recovering collateral and ensuring sale of collateral for proper value is received. What you’ll do: Coordinates with third-party repossession agencies to investigate, locate, and recover collateral using skip tracing tools, account research, and other available resources. Reviews condition reports, photographs, and public auction data to assess collateral condition and support accurate valuation and sale decisions for repossessed vehicles. Prepares and ensures timely delivery of all required member communications and documentation in compliance with applicable state and federal regulations, including CFPB, FDCPA, and SCRA requirements. Processes payment postings, reviews and approves invoices, and maintains accurate general ledger and member account records to ensure proper accounting throughout the repossession process. Adhere to and champion our core values of curious minds, collaborative hearts, and continuous excellence. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. What you’ll bring: High school diploma or equivalent. 1-3 years of related experience; credit union experience preferred. Strong communication and customer service skills. Ability to work independently and as part of a team. Strong attention to detail, organization, and confidentiality. Ability to manage multiple priorities in a fast-paced environment. Basic computer and math skills. Ability to work in a professional office environment. What you’ll get: All Employees: weekly pay and retirement savings options. Full-Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement. To see a full list of our benefit offerings, check out this helpful guide! Have additional questions about the role? Email the Talent Acquisition Team at: [email protected]. If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to P.O. BOX 2848, Grand Rapids, MI 49501-2848. LMCU is an Equal Opportunity Employer Lake Michigan Credit Union is fundamentally different than a bank, both in our structure and mission. Our goal has always been to do what is best for our members. This approach guides every decision we make and every service we offer. As a credit union, our goal isn’t to generate profits for shareholders, it’s to improve the lives of our members. LMCU is consistently rated in the top ten in the nation for Return of the Member by Callahan & Associates, meaning we give back more to our members in the form of higher rates when they save and lower rates when they borrow. At LMCU, the emphasis on delivering real value to our members has been job one, since day one. As one of the largest credit unions in the nation for several years running, LMCU has earned many awards and accolades such as inclusion as one of the 101 Best and Brightest Companies to Work For Nationally and being recognized by Forbes as a Great Place to Work. As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training, and development. We recognize that a healthy balance between work, home life, and play is essential to our employees and our success. We offer a friendly, respectful and inclusive work environment, fun employee activities and rewarding community involvement opportunities. You’ll love working here at Lake Michigan Credit Union! LMCU is an Equal Opportunity Employer

Repossession Specialist.

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