Department: SCMG Scotland Urgent Care - Immediate Care Status: Full time Shift: Various (United States of America) Schedule Details/Additional Information: Current Medical Assistant certification; current BLS Excellent Computer Skills; Excellent Communication, Organization, And Customer Service Skills. Weekends are part of the scheduled shift for this position Job Description: 1.Brings patients to the nursing station within fifteen minutes of their scheduled appointment taking vital signs (ht, wt, bp, p, resp, and temp) error free, and recording them in the patients EHR. Review and update allergies in EHR. 2.Obtains a brief patient history and records pertinent information in the patient’s EHR. Reviews medical records and report any pertinent information to clinicians (e.g., lab, x-ray results). 3.Obtains laboratory specimens as ordered in previous office notes (where applicable) after a brief history is recorded and perform necessary testing prior to the PA/FNP/MD seeing the patient. 4.Escorts the patient to the exam room and prepares the patient for the PA/FNP/MD as exam rooms become available, having the patient undress appropriately for the exam (placing a clean gown on exam table when necessary). Provides privacy for the patient before and during exam. 5.Obtains lab specimens, performs blood draws, gives injections (according to standard procedures and practices); or performs procedures as ordered by the PA/FNP/MD, recording the said results into the patient’s EHR in the correct place, error free. 6.Identifies emergency situations and notifies the PA/FNP/MD immediately. 7.Assist PA/FNP/MD in emergencies, laceration repairs, or minor surgery, as directed. 8.Be involved in on going PI activities to improve quality of care. Perform other clerical duties as needed. 9.After making the referral for patients, give clear, concise, adequate information as to the date, time, location, and preparation required. Any other information pertinent to the patient should be discussed and given to the patient prior to leaving the practice, if applicable. 10.Checks emergency medical supplies according to policy to ensure dates have not expired. Low quantity and expired medications shall be replaced by the SMH Pharmacy. 11.Provides medical education to patients as directed by the PA/FNP/MD (i.e., reviews medication with patients and informs the providers of any medications that require refill prescriptions. 12.Assists Patient Service Specialist with appropriate scheduling for visit. 13.Encourages use of patient portal. 14.Checks inventory weekly, keeps inventory stocked, and rotates items as new inventory items come to the office. 15.Keeps exam rooms neat and stocked with supplies. Daily, ensure that exam rooms are neat before clinic opening and before a new patient is taken to the room. At the end of the day, rooms are to be checked for depleted and/or expired items. 16.Keeps drug sample area neat. Medications are to be checked for current expiration dates monthly and as needed; outdated medications are to be destroyed properly; and medications are to be rotated. Designated areas shall be locked and keys secured according to policy. 17.Prepares laboratory specimens collected daily for hospital courier pick-up by 3:00pm, or as otherwise applicable to individual center. 18.Prepare laboratory/imaging results and patient notes received from outside sources to be sent to HIM for scanning. Ensuring that the PA/FNP/MD has reviewed, initialed, and dated the paperwork. Report any STD or communicable disease to the local Health Department (county in which patient resides), according to policy. Follow-up with patients who have abnormal lab findings. 19.Maintains proficiency in all procedures performed at the clinic, including EKGs and lab procedures. Quality controls and calibrations will be completed and maintained as directed by the supplier’s manuals and hospital policy and procedures. 20.Cleans the lab area daily, using disinfectant as needed, and keeps it orderly. 21.Assists in maintaining an effective patient survey process. Actively participates in performance improvement activities to enhance the quality of care and service. Performs CLIA waivered tests. 22.Age Specific Competency: Staff members will have knowledge of human growth and development through the life span of the patient and have the ability to meet the needs of and provide the care of these patients. The age categories to be included are: Neonatal/Infant 0 - 11 months; Pediatrics 1 – 12 yrs; Adolescence 13 - 17 yrs; Young Adult/Adult 18 – 64 yrs; Adult/Middle-Aged 65 - 79 yrs; Geriatric 80+ yrs 23.Performs other duties as assigned. Careers At Scotland Health Care System, we’re proud to employ a team of dedicated professionals who embody the Scotland Way. Founded in 1946, Scotland Health Care System is a community-owned, not-for-profit organization serving Laurinburg, North Carolina. Our mission is simple yet powerful: to deliver safe, high-quality, compassionate, and sustainable health care to everyone in need. We offer a full spectrum of services—including inpatient, outpatient, and emergency care—along with specialized programs in cancer treatment, cardiac care, surgical services, and women’s health. Our culture is built on caring—for our patients and for our people. We believe that when we take exceptional care of our employees, they can provide exceptional care to our communities. That’s why we offer: Competitive compensation Family-friendly benefits including Paid Parental Leave and On-Site Childcare Flexible scheduling Exclusive savings programs Career growth and advancement opportunities If you’re looking for more than just a job—if you want a meaningful career where you can make a difference—Scotland Health Care System is the place for you. Join our team today! Scotland Health Care System in Laurinburg, North Carolina is proud to be the community's health care system. We are a community owned and controlled not-for-profit organization that includes Scotland Memorial Hospital, Scotland Physicians Network with sixteen medical practices, Scotland Regional Hospice (formerly Hospice of Scotland County), Scotland Family Counseling Center, and Scotland Memorial Foundation. Here at Scotland Health Care System, we understand that healthcare is evolving. Advances in medicine and strides in technology are providing local communities access to better healthcare. It is our desire to provide you the best care possible. Our staff will be here to help you and your loved ones when the need arises. Our Beliefs About Our Future: To successfully accomplish our Mission and Vision our transformation must include creative and innovative changes in what we do and how we do it. We must change from a hospital and provider-centric model to a patient-centered, ambulatory model. There will be a continued focus on moving the industry to an increasingly ambulatory based delivery model focused on the health of the individual patient and the overall health of the population we serve. New payment models will incent us to better coordinate our patient’s care along the continuum of services. This includes both how our patients are treated and how their treatment information flows. New partners, arrangements, and competitors will emerge for us as a result of the new treatment and payment models. We will be strategically advantaged by coordinating access to a comprehensive continuum of care. Patients and their families will behave more like Consumers, expecting more Value, Convenience, and Access, in addition to caring and compassionate Service. Limited opportunities to pursue Smart Growth will necessitate us focusing our strategic efforts and resource allocation decisions.

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