Shape & Create - And make it happen! Job Purpose: A core competency in this role is a deep understanding of customer loyalty and service processes. This enables the role not only to handle customer concerns but also to identify them proactively and purposefully. Through this understanding, current problems can be resolved, and potential needs can be anticipated, thereby offering tailor-made solutions. Key responsibilities: 1. Order, Quotation, and Complaint Management Order Acceptance and Review: Recording customer orders, checking for completeness and accuracy, clarifying queries, and confirming orders Quotation Process: Creating and sending quotations, following up, and adjusting as necessary. Complaint Handling: Receiving, documenting, and initial review of complaints. Initiating internal processes (e.g., to Quality Management or Logistics for returns) and communicating solutions to the customer until resolution. 2. Written and Telephone Customer Support Answering inquiries via email, phone regarding products, prices, availability, delivery times, and services 3. Coordination with Logistics and Supply Chain Planning Delivery Management: Coordinating delivery dates, monitoring delivery status, and proactively communicating deviations or delays. Customs Clearance/Documentation: Preparing and checking relevant shipping documents, especially in an international context. Inventory and Demand Reconciliation: Exchanging information with Supply Chain Planning regarding product availability and ensuring supply chains. 4. Other Related Tasks within Customer Service Reporting: Creating internal reports on service levels, complaint statistics, order volumes and order book etc. Process Optimization: Actively participating in identifying and improving Customer Service processes. Training and Knowledge Transfer: Participating in product training and sharing best practices within the team. Think outside the box with us! #shapeandcreate Welcome to the global job portal of the Villeroy & Boch Group! The Villeroy & Boch Group is one of the global leaders in premium dining & lifestyle, as well as bathroom and wellness products. Founded in 1748 and headquartered in Mettlach, Germany, the company stands for innovation, design and quality. With its two main brands Villeroy & Boch and Ideal Standard, the Group has about 12.000 employees and is present in around 140 countries worldwide.

Customer Service Agent, India.

more at Villeroyboch.

Angajat Producție (m/f/d) - Bath & Wellness și Dining & Lifestyle

Head of R&D Showering

Mitarbeiter (m/w/d) Abwasser-/ Wasseraufbereitung

similar roles.

Director, Field Service Network Governance

Diffusion Equipment Technician - Nights

Εξωτερικός Πωλητής B2B - Αθήνα

Turkish Order Support Specialist - Lisbon