Job Purpose
As a Commercial Support Manager, you will play a crucial role in managing sales data, analyzing performance metrics, streamlining sales processes, and providing insights to improve overall sales productivity. The Commercial Support Senior Manager will work closely with cross-functional teams, including Business Development, Marketing & Finance, to ensure alignment and support the achievement of sales goals.
Duties & Responsibilities
Commercial Support
- Manage the process of supporting the commercial team in preparing proposals and presentations to ensure accuracy and consistency of information.
- Supervise the response process for new client inquiries, particularly when the commercial team is unavailable due to meetings or conferences.
- Ensure the client onboarding process on T-portal runs smoothly, with accurate and verified details.
- Oversee the contract management process, ensuring effective coordination between legal, clients, and the commercial team.
- Provide general administrative support to the commercial team as needed.
CRM & Data Management
- Oversee the Commercial Team's collateral on OneDrive, including proposals and presentation templates, and sales enablement materials.
- Oversee the collection, management, and analysis of Salesforce data to provide actionable insights for decision-making.
- Maintain and improve CRM systems, ensuring data accuracy and completeness.
- Generate and distribute regular sales performance reports and dashboards.
Performance Analysis and Reporting
- Report on sales metrics, KPIs, and trends to provide insights and recommendations to sales leadership.
- Support the development of sales forecasts and assist in setting sales targets.
Sales Enablement
- Collaborate with the commercial team to identify training needs and coordinate the development of training materials and programs.
- Provide tools and support to the commercial team to enhance productivity and success.
Cross-Functional Collaboration
- Assist the CRO and VP of Growth in partnering with finance to ensure accurate sales forecasting and budgeting.
- Collaborate with the commercial team to improve customer retention and satisfaction.
Technology and Tools Management
- Evaluate, implement, and manage sales tools and technologies to streamline sales processes such as CRM.
- Provide training and support for sales tools to ensure effective utilization by the sales team.
Process Documentation and Compliance
- Document and maintain sales processes, policies, and procedures.
- Ensure compliance with company policies and regulatory requirements related to sales operations.
Education, Experience & Qualifications
- A bachelor’s degree in business management, marketing, or any related field is preferable.
- 8-10 years of proven experience in sales support or administrative roles.
- Proficiency in data analysis, reporting, and the use of business intelligence tools.
- Strong understanding of sales processes, CRM systems, and sales enablement tools.
- Strong organizational skills and attention to detail.
- Excellent analytical and problem-solving skills.
- Ability to multitask and prioritize workload effectively.
- Excellent verbal and written communication skills.
- Experience with CRM software (e.g., Salesforce, HubSpot) and sales analytics tools.
- Excellent level of proficiency with MS Office (Word, Excel, PowerPoint, Outlook).
- Excellent command of both spoken and written English.
Behavioral Competencies
Technical Competencies
- Team Building & Management
- Conflict Management
- Time Management
- Results Orientation
- Influencing Others
- Customer Relationship Management
- Customer Service
- Proposal Writing
- Sales Tools
- Data Analysis