ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. The volunteer Corps Receptionist role provides client friendly operational support through receptionist services as required including but not limited to welcoming clients, responding to telephone calls, interpreting and catering to the initial welfare and needs of the clients and performing general administration duties consistent with a reception environment. Key Tasks and Activities Include: Respond to phone calls and take phone messages / direct calls to the appropriate personnel. Meet and greet clients, interpret their needs, screen and prioritise client appointments through an assessment of client needs and urgency of response. Negotiate with clients in the event of disruptions at the reception. Perform basic administration functions such as data entry, filing, archiving and other tasks associated with the role. Contribute to creating a positive and caring atmosphere in the office. Minimise client complaints. Provide excellent service and support to clients and other staff. No backlog of phone calls. Answer phone calls politely. Refer people to appropriate Salvation Army services and other community services. Follow up with Manager if unsure. Hours Negotiable. Ideally this role will is 3 days a week (Monday, Wednesday and Thursday) from 9am to 2pm (15 volunteer hours per week) It could be adapted to 3 days a week (Monday, Wednesday and Thursday) from 10am to 12pm (6 volunteer hours per week) The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. Additionally, certain volunteer roles may require a Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration. Volunteer with the Salvos It takes an army of volunteers to provide and enable practical care for Australians every year. Volunteers bring life to our values of integrity, compassion, respect, diversity and collaboration. We are always looking for individuals to bring fresh energy and ideas to a range of volunteer roles. Whatever your skillset, availability or areas of interest, you may surprise yourself with the different ways you can make a difference.  Volunteering is an invitation to demonstrate care for others in our local communities; it is the everyday embodiment of love in action. Those who give up their time so freely are some of the greatest contributors and advocates of Salvation Army mission and vision.  It is through working alongside one another that transformation is possible. Not only do we focus on the transformative experience of service recipients and local communities, but also of our volunteers.  The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you volunteer with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. The Salvation Army offers a range of opportunities to build your connections, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about volunteering that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our Careers Site here.

V-Corps Receptionist.

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