Location: Dammam, Saudi Arabia
Employment Type: Full-Time | Onsite
Project Duration: Long-term project assignment
About the Role
We are looking for an Encryption Operations & Support Engineer to provide day-to-day operational and technical support for enterprise encryption and security infrastructure.
The role will focus on health monitoring, preventive and corrective maintenance, incident troubleshooting, service requests, patching coordination, license and asset tracking, documentation, testing, and operational support.
Key Responsibilities
- Perform daily health checks and operational monitoring of encryption and security platforms.
- Handle service requests and incidents related to encryption, KMS, HSM, and associated infrastructure.
- Perform first-level troubleshooting and coordinate escalation of complex technical issues.
- Support preventive and corrective maintenance activities.
- Coordinate patching, upgrades, fixes, and vendor maintenance activities.
- Monitor software licenses, subscriptions, assets, and support contracts.
- Maintain configuration records, inventories, technical documentation, and operational runbooks.
- Support technical testing, validation, and system changes.
- Participate in backup, recovery, disaster recovery, and business continuity activities.
- Support knowledge-transfer sessions and maintain operational procedures.
- Coordinate with vendors and internal technical teams to resolve incidents and service issues.
- Prepare operational and maintenance reports.
- Participate in scheduled maintenance windows and on-call support when required.
Requirements
Required Qualifications & Experience
- Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Computer Engineering, or a related field.
- 4+ years of experience in IT operations, security operations, technical support, or cybersecurity infrastructure.
- Experience supporting enterprise security technologies is preferred.
- Knowledge of incident management, service management, troubleshooting, documentation, and change management.
- Strong communication and coordination skills.
- Ability to work full-time onsite in Dammam.
Required Certification
One of the following:
- ITIL 4 Foundation, or
- CompTIA Security+.
Preferred Certifications & Training
- Thales CipherTrust / Luna administration training.
- Vendor-specific encryption/HSM administration certification.
- Additional ITSM, security operations, or infrastructure certification.
- Relevant Microsoft, Linux, or enterprise infrastructure certification.
Core Competencies
IT Operations | Security Support | Encryption | HSM | KMS | Incident Management | Troubleshooting | Change Management | Documentation | ITSM | Vendor Coordination
Candidates should highlight relevant experience in enterprise IT/security operations, encryption or HSM support, incident management, and vendor technologies.