Job Description Summary The Student Success & Academic Engagement Front Desk Student Assistant provides welcoming, high-quality customer service and administrative support for the division while serving as a key point of contact for students, families, faculty, staff, and community visitors. This role supports daily office operations, assists with programs and events, maintains informational displays and supplies, and helps ensure the CAVE computer and printing lab runs smoothly. The position requires professionalism, attention to detail, and strict confidentiality when handling student information. Job Description Please note: Hiring for this position is subject to funding availability and a limited number of openings. Applying does not guarantee employment. Responsibilities The Student Success and Academic Engagement front desk student assistant will be responsible for: Provide general administrative and operational support to all departments within Student Success and Academic Engagement. Welcome students, family members, faculty, staff, and community visitors while demonstrating excellent customer service. Always Represent Saint Leo University and the Division of Academic Affairs positively and professionally. Assist with program and event setup, teardown, research, planning, marketing, and advertising efforts. Manage, update, and maintain bulletin boards and other visual displays promoting events, programs, and workshops. Monitor, inventory, and replenish office supplies for departmental staff. Support the Associate Vice President of Student Success, Directors, and Success Coaches with a variety of projects and initiatives. Assist students in the CAVE computer and printing lab by providing guidance, maintaining supplies, and ensuring a welcoming environment. Maintain printing station supplies and ensure equipment is functioning properly. Answer phones, provide accurate information, and maintain detailed and organized records. Keep all areas within the CAVE neat, clean, and in compliance with established rules and expectations. Maintain strict confidentiality of all student information, materials, and conversations in accordance with university policy. Perform additional duties and responsibilities as assigned or directed by supervisors to support departmental operations. Qualifications: Education/Experience Strong oral and written communication skills in English are required. Education or job experience in an office environment is a plus but not required. Education or job experience in event planning, hospitality, journalism, communications, organizational development, marketing and/or public relations is a plus, but not required. Eligible to become Saint Leo University Van and Golf Cart Certified. Knowledge, Skills, Abilities Ability to communicate clearly, effectively, and congenially in spoken and written English. Ability to speak and write in a second language is a plus but not required. Ability to work effectively in an inclusive and professional environment. Ability to work independently with minimal supervision. Ability to multi-task and prioritize tasks to meet deadlines. Intermediate or advanced Canva proficiency is a plus. Intermediate or advanced Microsoft Office Professional suite proficiency. Novice or intermediate proficiency in social media platforms. Detail-oriented and diligent to follow-up and complete tasks for assigned projects. A positive, pleasant attitude with good problem-solving skills. Professional attire may be required for special events. Minimum Qualifications: Enrolled full-time at Saint Leo University in an Undergraduate Campus program. Eligible for Federal Work Study ENVIRONMENT: The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office, the University, and at various off campus sites including overnight travel, handle various type of media and equipment, and visually or otherwise identify, observe, and assess. The employee is occasionally required to lift up to 40 or more pounds. NOTICE: The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success. Why Work at Saint Leo? What it’s Like to Work Here: Ask our employees and the one word they’d use to describe working at Saint Leo University is “Community.” Our team members all share the Saint Leo core values, positive attitudes, and problem-solving abilities, enabling them to provide excellent student centered service. Our mission is educating and preparing students for life and leadership in a challenging world. Thank you for your interest in joining the Saint Leo PRIDE! We are committed to providing our employees with the support they need. At Saint Leo, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Available benefits based on employment status (Full Time vs Part Time). FREE Tuition - Employee, Spouse, and Dependents* Tuition Exchange Opportunity - Dependent of Employees* Generous Paid Leave - Sick, Vacation, and Holidays Comprehensive Group Health Plan (Medical, Dental, and Vision) Group Medical Plan includes Teledoc, Surgery Plus, Wellness Incentive Program and more! 100% Employer-Funded Health Reimbursement Account 100% Employer-Paid Short Term Disability Insurance 100% Employer-Funded Employee Assistance Program (healthcare and dependent options) Employer-provided life insurance Discounted On-Campus Dining Meal Plans Nationwide Pet Insurance Flexible Spending Accounts 403b Retirement Plan Wellness Center *Eligibility based on meeting required service period 2025 ICUBA Benefits Guide_St Leo Top Workplace Each year from 2012 to 2016, Saint Leo University was named one of Tampa Bay’s Top Workplaces by the Tampa Bay Times. The Top Workplaces in Tampa Bay program was created by the Tampa Bay Times and WorkplaceDynamics. The companies in this survey were ranked based on leadership, compensation and training, workplace flexibility, and diversity. One of the Top-Ranked Universities in Florida One of the top-ranked universities in Florida, Saint Leo is a Catholic, liberal arts school serving learners of all faiths. We are traditional, but we are cutting edge Established in 1889 by the Order of Saint Benedict of Florida, the university seeks balanced growth in mind, body and spirit for all members of our community. Saint Leo has grown from a peaceful campus in the rolling hills of Central Florida to an institution of international consequence—ranked one of the best regional universities in the South by U.S. News & World Report Our Tampa-area campus remains committed as ever to student-centered liberal arts education, and is strengthened by the global reach of our regionally accredited online programs and Education Centers in seven states across the U.S., including on many military bases. We are Catholic, but we are for everyone Our determination to make higher education more accessible to all has made Saint Leo a world leader in redefining the 21st century university. Saint Leo now serves more than 16,000 students from 49 states and 86 countries—ranking us among the five largest Catholic higher education institutions in the United States. Saint Leo is also one of the nation's 10 leading providers of higher education to the U.S. military. While we are proudly Catholic, we teach students not because they are Catholic, but because we are Catholic. And our faith compels us to imagine and contribute to a more socially just society. Non-Discrimination EEO Statement Saint Leo University has a strong commitment to principles of equal employment opportunity and equal access to education. Saint Leo University does not discriminate on the basis of age, color, disability, ethic origin, genetic information, sex, gender, national origin, race, religion, or veteran status, or any other category protected by federal, state, or local law in its educational programs, admissions policies, financial aid, employment, or other school administered programs. The policy is enforced by Saint Leo University and by applicable laws such as Title IX of the Education Amendments of 1972, Title VII and Title IX of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, Americans with Disabilities Act, Age Discrimination Act of 1975, and Florida Civil Rights Act of 1992. The Title IX Office Office Location: Benedictine Hall 3rd Floor Email Address: [email protected] Telephone Number: (352) 588-8993 Mailing Address: Saint Leo University ATTN: Title IX Office 33701 C.R. 52, Saint Leo, FL 33574 The Director of Accessibility Services and the Section 504 Coordinator, Michael Bailey, may be contacted at [email protected]. Note: Questions regarding job application status can be sent to [email protected]. The above contacts are listed specifically for Title IX and/or Accessibility concerns only. The University has developed the 'Title IX Sexual Harassment Grievance Policy' to address any Title IX related allegations of sexual harassment. The policy can be found on the University website. A written/hard-copy version of the policy is available upon request from the Title IX Coordinator. Links Campus Security & Safety Employment Site

2026-2027 FWS Student Worker, The CAVE Front Desk Assistant.

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