Job Description Summary As a Portfolio Account Specialist – Immunology, you will play a key role in driving customer engagement, building trusted partnerships with Dermatologists, including other healthcare professionals, and delivering meaningful value for customers and patients. You will be the face of our customer experience approach, using insights, data, and strong relationship-building skills to support sales growth in a compliant, ethical, and customer-centric way. Job Description As a Portfolio Account Specialist, you will be responsible for identifying and prioritising high-potential customers and accounts, engaging with healthcare professionals through value-based conversations, and delivering tailored customer experiences across multiple channels. You will work closely with cross-functional teams to understand customer needs, develop account plans, and support initiatives that address unmet patient and healthcare challenges. Drive competitive sales growth through effective territory and account planning. Identify, prioritise, and engage high-potential healthcare professionals and key stakeholders. Build deep, trusted, and sustained relationships with customers in a compliant and ethical manner. Deliver personalised customer engagement using data, insights, approved content, and multiple engagement channels. Conduct value-based conversations to understand customer challenges, decision drivers, opportunities, and patient needs. Develop and implement territory, account, and customer interaction plans based on customer insights and business priorities. Collaborate with cross-functional teams to deliver solutions that support customers and improve the patient journey. Establish strong working relationships with opinion leaders and key medical influencers at territory level. Share customer insights with internal stakeholders to help inform content, campaigns, and engagement plans. Act with integrity, transparency, and professionalism in all customer and colleague interactions. Ensure all activities are conducted in line with compliance requirements, the Novartis Code of Ethics, and company policies. Report technical complaints, adverse events, and special case scenarios related to Novartis products within required timelines. About You You will be a customer-focused, commercially minded sales professional with experience in healthcare, pharmaceuticals, or a related field. You will bring strong communication, influencing, and relationship-building skills, along with the ability to use insights and data to drive effective customer engagement. You will be energised by the opportunity to join a newly created national team and contribute to the growth of an important Immunology portfolio. Key Requirements Experience in healthcare, pharmaceutical sales, or a related commercial role. Strong account management and customer engagement capability. Ability to build trusted relationships with healthcare professionals and key stakeholders. Strong communication, influencing, and negotiation skills. Commercial acumen and ability to identify opportunities for growth. Experience using customer insights and data to support territory and account planning. Established networks within relevant customer groups would be highly regarded. Immunology, Dermatology, or specialty care experience would be desirable. Skills Desired Commercial Excellence, Conflict Management, Cross-Functional Coordination, Customer Insights, Influencing Skills, Key Account Management, Professional Ethics Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives. Novartis is aware of employment scams which make false use of our company name or leader’s names or recruiter’s names to defraud job seekers. Novartis does not make job offers without interview and never asks candidates for money. If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information. Novartis is not responsible for any claims, losses, damages, or expenses resulting from scams. In the context of China Cross-Border Data Transfer (CBDT) policy, if you need to apply for a position in China, please go to the local Recruiting System TaleNov .

Portfolio Account Specialist, VIC West - Rheumatology.

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