All clients who call the Help Desk have one thing in common: They have a problem, and they need us to fix it. It’s up to our service desk administrators to provide the best solution in the shortest amount of time.
They do just that, and in the process they work in many types of environments and handle different kinds of mail servers and systems. Our Cognitive service desk administrators are constantly learning and presented with new possibilities.
In a typical day, you will:
- Teach Amelia what to do to and how to address a client issue
- Understand the business processes as specified for a client
- Be able to reword, rework, potentially automate and work that ticket for Amelia
Required:
- Understanding of normal help desk technology
- AS/400 user administration, Batch processes, RSA VPN
- Active Directory
- Solid General Troubleshooting Skills
- Big Picture mentality, very detail oriented and structured,
- The ability to pass along bugs and issues with Amelia to Management and R&D.
Rock Star (Preferred) Qualifications:
- PowerShell knowledge is a plus
• Competitive Base Salary
• Medical Insurance, Dental Insurance and Vision Care
• Life Insurance
• Short Term and Long Term Disability Insurance
• 401(k) Plan
• Flexible Spending Accounts: Health Care, Dependent Care, Transit
• Paid time off