As a member of the IPsoft team, you will be responsible for diagnosing and resolving problems across a variety of hardware platforms and vendors including Cisco, Riverbed, F5, Palo Alto, WAN acceleration, and more across our global client base.
Interact with our clients utilizing your top notch written and oral communication skills to provide our clients with the best support experience in the world.
Interact with your global peers within the network operations center and across other departments, to solve the more challenging escalated problems as well as change implementations from the simple, to the more complex.
Identify and implement automation opportunities as well as areas that can be improved to optimize the operation, such as documentation and monitoring adjustments.
Document standard operating procedures, diagrams, and training materials for use by the team.
Mentor and provide guidance to junior team members.
You will best represent IPsoft through every interaction with our clients, whether it be during a routine meeting, a troubleshooting call or a complex implementation.
5+ years of experience as a network engineer in an implementation and operational support role.
WAN Optimization using Riverbed appliances.
Solid understanding of Cisco internetworks, routing and switching and related protocols, LAN/WAN. Security, firewalls, load balancers and wireless strongly desired.
Strong Interpersonal skills and customer service skills are required. Customer advocacy experience highly preferred.
Exceptional written and oral communication skills are essential.
Experience creating reports with MS office products (Excel, Visio, MS Word) is strongly desired.
Experience working with offshore/global teams is desired.
A strong desire to take on new challenges that will not only develop yourself, but will help to contribute to the operation at a higher level.