POSITION SUMMARY
The Quality Manager leads the Service Supply Organization quality function, establishing process discipline, ISO 9001:2015 compliance, and continuous quality improvement. This role supervises quality staff, manages the complete non-conformity process, owns the Quality Management System, and drives cross-functional accountability for quality outcomes
- RESPONSIBILITIES:
- Manage the complete non-conformity process, including investigation, root cause documentation, corrective action, and closure verification; establish metrics and trending
- Lead cross-functional process improvement initiatives to reduce quality costs and cycle time
- Manage quality metrics, KPIs, and reporting to leadership; establish quality performance targets
- Coordinate with Manufacturing Engineering on process capability studies and design improvements
- Supervise quality staff; ensure technical competency and adherence to QMS standards
- Create and maintain documents critical to the Quality Management System, including process documentation, version control, and training materials
- Manage the Document Control process, including creation, control, and retention in accordance with ISO 9001:2015
- Perform internal audits of all processes established within the QMS and develop appropriate documented information per ISO 9001:2015 requirements
- Manage the Training process, including training records for QMS-related documents and staff competency tracking
- Attend and/or host Management Review Meetings in accordance with ISO 9001:2015 and establish continuous improvement actions
- Work directly with various departments to establish and continually improve processes and customer satisfaction
- Perform other duties as assigned
REQUIRED SKILLS & COMPETENCIES:
- Excellent verbal and written communication as well as strong computer, organizational, and project management skills
- Demonstrated ability to drive process improvement and manage change across teams.
- Strong technical writing skills.
- Proficient in all MS Office programs. Experience in SharePoint, Adobe, and SAP a plus.
- Ability to engage shop floor and cross-functional stakeholders on process discipline.
EDUCATION & EXPERIENCE:
- A minimum of 7 years of experience with a company that utilized an ISO 9001 Quality
Management System, other recognized QMS, and/or operated with a strong standard process methodology.
- Bachelor's degree preferred. Related experience will be considered in lieu of formal degree.
OTHER REQUIREMENTS:
- Physical presence in our offices, as well as manufacturing and distribution center locations is
required.
- LOCATIONS: New Berlin, WI, & Watertown, WI (will potentially move between locations day to
day)
- 10% Travel.
Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!
Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service
Holidays: 10 paid holidays per year
Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.
Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.