To oversee the complete operations of a high-volume retail fuel station, ensuring exceptional customer service, operational efficiency, safety compliance, and profitability while leading a team of retail associates.
Operations Management
Manage and oversee daily retail station operations ensuring compliance with company policies, procedures and regulatory requirements.
Ensure 100% product availability (fuel, lubricants, LPG) with proper inventory management.
Implement visual merchandising standards for the convenience store.
Oversee equipment maintenance (dispensers, tanks, POS systems).
Manage shift scheduling for 24/7 operations.
Financial Performance:
Achieve monthly sales targets for fuel and non-fuel products.
Control operational costs (energy, shrinkage, labor) within budget.
Daily cash management and banking procedures.
Analyze sales reports to identify growth opportunities.
Team Leadership:
Recruit, train, and supervise station attendants (10-15 staff).
Conduct weekly team meetings and performance reviews.
Implement incentive programs to drive sales performance.
Customer Service:
Maintain NPS (Net Promoter Score) above industry benchmark.
Provide exceptional customer service, including customer complaints and concerns in a timely and professional manner.
Implement loyalty programs and promotions.
HSSE Compliance:
Enforce strict safety protocols (fuel handling, fire prevention).
Conduct monthly safety drills and equipment checks.
Ensure full compliance with DPR, SON, and environmental regulations.
Site Maintenance:
Maintain impeccable station cleanliness (forecourt, shops, restrooms).
Oversee landscaping and exterior appearance.
Manage third-party vendors (cleaning, security).
Bachelor's degree in Business Administration, Marketing or related field.
5+ years’ experience in retail management (fuel station preferred).
Experience:
Experience in the oil and gas sector.
POS and inventory management systems proficiency.
Computer literate in Word, Excel, Office Outlook, and Financial Software. Skills:
Strong leadership and team management skills.
Excellent customer service and communication skills.
Problem-solving skills.
Financial literacy (P&L understanding).
Ability to work in a fast-paced, dynamic environment.
HSSE certification (mandatory). Performance Metrics
Fuel volume throughput (Monthly).
Non-fuel revenue contribution.
Shrinkage control (90%).
Safety audit results.
Competitive renumuneration