Purpose:
The remote Field Sales Engineer (FSE) is responsible for the iHydrant™ and water distribution sales assistance, deployment assistance, and product training. The remote FSE supports the sales effort by assisting in product demonstrations for customers, participating in trade shows, conferences and webinars, pro-actively monitoring and addressing field issues. This job, while a remote position, requires working collaboratively with other members of the valve and hydrant teams, including product managers, engineering, and sales to ensure overall project success.
Core Functions of Position:
Identifying and participating in sales opportunities for iHydrant™
Manage regional project deployment for utility customers on iHydrant™ system
Work with Sales team to influence hydrant specifications around the iHydrant™ product
Work with Engineering companies and utility engineers to help define hydrant specifications
Maintaining daily communications with customers to ensure resolution and proper follow-up
Utilizing the escalation process to resolve customer service issues
Escalate issues to cross-functional teams in a timely manner to ensure implementation issues are addressed early
Be the subject matter expert on new product functionality to ensure successful onboarding and training of new features for clients
Interact with clients to understand their business needs, communicate project status/expectations, and develop relationships to ensure satisfaction while minimizing project risk
Communicate feature requests effectively to Product Management to improve product
The ability to lift and carry a toolbox that can weigh up to 50 lbs.
Other duties and special projects as assigned.
Technical Skills:
Travel estimates of 75% required, and position is remote.
Valid driver’s license and good driving record is required.
Education & Experience:
Bachelor’s Degree in Engineering, a related field or equivalent experience is required.
Demonstrated mechanical ability, previous hydrant experience is a plus.
All your information will be kept confidential according to EEO guidelines.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.