Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today! THE OPPORTUNITY We are looking for a proven new-logo hunter who knows how to open doors, build executive relationships, and close complex enterprise deals. This is a highly visible individual-contributor "hunter" role for someone who can create qualified pipeline from the ground up and lead opportunities from first engagement through signed contract. This is not an account-management role. You will originate opportunities, build your own pipeline, and carry your own pursuits. THE ROLE The Vice President / Senior Vice President of Business Development is responsible for originating, developing, and closing new-logo Business Process Outsourcing (BPO), Customer Experience (CX), and technology-enabled transformation opportunities with national and international companies. Candidates may be considered at either the Vice President or Senior Vice President level based on relevant experience, demonstrated new-logo sales performance, depth of executive relationships, and the size and complexity of enterprise opportunities successfully closed. Final title and compensation will be commensurate with experience and demonstrated results. Target sectors include: Healthcare; Travel, Transportation & Hospitality; Retail/e-Commerce; Financial Services/Banking; Logistics; and Energy (Power & Gas). WHAT YOU WILL DO Hunt Own the end-to-end new-logo sales cycle, including target account identification, prospecting, executive engagement, opportunity qualification, solution development, business case creation, proposal development, commercial negotiation, contracting, closing, and appropriate transition to account leadership following contract execution. Personally originate new opportunities through direct executive outreach, industry relationships, strategic networking, advisors, partners, conferences, and internal channels. Create pipeline rather than relying primarily on inbound leads or RFP activity. Develop and maintain relationships with C-suite executives and senior decision-makers within targeted enterprise accounts, positioning Everise as a strategic partner rather than solely a traditional outsourcing provider. Lead complex, multi-stakeholder enterprise pursuits from initial engagement through contract execution, with urgency, ownership, and clear next steps. Build Identify and pursue strategic market opportunities aligned with Everise’s growth priorities and collaborate with senior leadership to develop and execute targeted go-to-market strategies. Build and maintain a predictable, qualified pipeline sufficient to consistently achieve annual new-logo revenue and bookings targets, with clear accountability for pipeline progression, forecast accuracy, next steps, and CRM discipline. Lead and coordinate internal resources across Solutions, Operations, Technology, AI, Finance, Pricing, Legal, Marketing, and Executive Leadership. Articulate Everise’s value proposition across traditional BPO and CX services, as well as AI-enabled operations, automation, analytics, digital transformation, and technology-enabled customer experience solutions. Develop compelling business cases that clearly demonstrate client value, including productivity improvement, cost optimization, customer experience outcomes, revenue impact, risk reduction, and transformation opportunities. Execute targeted go-to-market plans in partnership with Marketing and Everise leadership, leveraging industry events, advisors, influencers, strategic partners, and executive networks to create new opportunities. Develop and deliver compelling executive-level presentations tailored to specific client business challenges, strategic priorities, and desired outcomes. Deliver Demonstrate strong commercial acumen and the ability to sell and negotiate a variety of commercial models, including FTE-based, transaction-based, consumption-based, and outcome-based structures. Maintain full ownership and accountability for opportunities throughout the pursuit process, working closely with the RFP, Solutions, Operations, Finance, and Executive teams to develop differentiated proposals and compelling client presentations. Maintain strong knowledge of the competitive BPO and CX landscape, emerging technologies, AI trends, buyer priorities, and evolving commercial models to strengthen Everise’s market positioning and competitive differentiation. Maintain clear accountability for pipeline progression, forecast accuracy, deal progress, next steps, and CRM discipline. WHO YOU ARE The non-negotiables. Significant enterprise sales experience within BPO, CX, customer care, digital transformation, technology-enabled services, or a closely related industry. Direct BPO/CX sales experience is strongly preferred. A demonstrated and verifiable track record of personally originating and closing new-logo enterprise business, including complex, multi-stakeholder opportunities. The ability to independently prospect, originate, develop, and close new enterprise business without relying primarily on existing accounts, inbound opportunities, or formal RFPs. Established, current, and relevant relationships with C-suite executives, senior decision-makers, advisors, and/or industry influencers within target markets. Experience selling transformational solutions and communicating the business value of AI, automation, analytics, digital capabilities, and technology-enabled CX solutions to senior executives. Experience developing ROI-based business cases and navigating complex procurement, pricing, contracting, security, technology, and legal processes within large enterprise organizations. Strong executive presence, exceptional prospecting and relationship-building capability, and the credibility to engage C-suite and senior executives. Commercial fluency, strong negotiation skills, and the ability to discuss closed-won performance with specificity. Comfort operating as a self-directed individual contributor in an entrepreneurial, fast-moving environment with high personal accountability for results. Willingness to travel extensively and proficiency with CRM platforms and standard productivity tools. WHAT SETS THE BEST APART Direct experience selling BPO or CX services into one or more of Everise’s priority sectors. A history of building a territory, vertical, or target-account portfolio from the ground up. Experience closing significant and complex new-logo enterprise deals. An established executive network that helps create credible access to target accounts. The ability to communicate the value of AI-powered CX and transformation to senior business leaders in practical commercial terms. Success in a high-growth environment where you were expected to create momentum rather than wait for a fully developed playbook. Leveling Guidance The distinction between VP and SVP should be based primarily on demonstrated production and scope: the size and complexity of wins, sustained new-logo performance, executive network, ability to self-originate pipeline, sophistication of deals, and ability to lead major pursuits. A hard years-of-experience threshold is intentionally not specified. Compensations & Benefits $180,000–$210,000 base + discretionary bonus, plus medical, dental, vision, disability, 401(k), and paid time off. Actual pay may vary by skills, experience, and location. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. Companies rely on Everise, a leading customer experience firm, to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness! Learn more at www.weareeverise.com.

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