As an applications engineering expert, you’ll be the bridge between technical expertise and customer satisfaction. Your role involves collaborating with engineering, sales, and customer service departments to address technical issues related to our products and services. You’ll liaise with clients, incorporate user-defined needs and feedback into application designs, and provide essential technical support. If you’re passionate about solving complex challenges and ensuring customer success, this role is for you!
We are looking for someone who has strong experiences in the following areas:
- Technical Support:
- Provide prompt technical support to customers, sales staff, and XP distributors. This involves addressing technical issues related to products and services.
- Application Management:
- Collaborate with the sales team and other project members in value creation to increase revenue. This includes:
- Applications support: Assisting customers with technical solutions.
- Project management: Overseeing a range of power products, including testing, evaluation, and customer/supplier liaison.
- Leading technical issue resolution during the design phase.
- Collaborate with the sales team and other project members in value creation to increase revenue. This includes:
- Project Management:
- Actively engage with customers to solve technical problems related to XP products or system-level issues.
- Ensure that customer-specific product developments are completed on time and within budget
- Make sound judgment calls on utilizing internal or external resources as needed.
- Products:
- Maintain an in-depth knowledge of all XP products, including new product introduction.
- Digest and provide relevant updates to internal stakeholders on existing and new legislation/specifications relevant to power products.
- Be proactive in proposing alternative solutions by modifying existing models when standard models are not the right fit.
- Foster good relations with suppliers and stay informed about products in the markets.
- Conduct product presentations to customers.
- Maintenance of Information:
- Maintain essential documentation and information related to projects within Sales Force, SharePoint & Microsoft365 and any other required platforms.
An ideal candidate should have the following:
- An Electrical Engineering Degree with at least 8 years’ of work experience in Power Supply related industrial.
- Experienced working with test equipment including oscilloscope, AC source, electronic load, and CE test equipment.
- Experienced with solving technical issues at customer sites.
- Strong troubleshooting skills at the system level.
- Knowledge of International EMC and IEC standard, eg.: IEC60601-1, IEC62368, etc.
- Ability and willingness to travel to client sites domestic and international.
- Must be able to communicate effectively in English written and verbal.
- Strong challenger spirit & a customer focus mindset
- Depending on experience, position could be a senior FAE
XP Power provides a safe and healthy working environment that is stimulating and collaborative, where employees are empowered to make a real difference. We place our people at the heart of everything we do. We understand that if we provide our people with the ultimate experience, they will provide the ultimate experience to our customers.