Business Support Associates (BSA) provide the highest level of customer service to our contractors, PMO partners and internal teams. They are the contractor’s sole point of contact during the onboarding process ensuring both Allegis Global Solutions and Client onboarding requirements are fully completed for all candidate’s before starting their assignment. Once onsite, managing any queries, mid contract changes, extensions and offboarding, whilst adhering to operational compliance. They remain in regular contact with their stakeholders, working in partnership to achieve the strategic goals of the business. The BSA reports directly to the BSM.
Key Responsibilities:
• Delivers a high level of customer service to both internal and external customers
• Acts as sole point of contact, within the Field Support Group, for all contractor queries and proactively seeks solutions, escalating where appropriate
• Responsible for data entry, validation of data and integrity for all information entered into Allegis Internal systems
• Responsible for the updating and maintenance of contractor records on Allegis Internal systems
• Supports/partners with Time & Expense Associate with the Adjustment process, contacting external stakeholders where required
• Develops strong relationships with PMO partners and peers in other departments to support the strategic aims of the business
• Work in partnership with Time & Expense Associates to resolve internal business queries
• Support the Time and Expense Associate and PMO with ad-hoc reporting, as required
• Understands and applies legislation effecting the business and contractors, managing change in line with legislation
• Understands right to work requirements and restrictions, applying working knowledge applicable contractors
• Advises PMO and contractors on policies, compliance, and any other information that affects the business and/or the individual
• Adhere to Client and internal on-boarding requirements
• Issue contracts to candidates in line with internal and client procedures
• Attend periodical internal training sessions on compliance matters and legislation
• Responsible for the updating of contractor onboarding status to PMO
• Develops strong relationships with peers in other departments and PMO to support the strategic aims of the business
• Complete ad hoc projects and duties as requested by manager
• Natural team player
• Customer focused, helpful and willing to support at all times
• Understanding of the principle for providing excellent customer service
• Acts with self-confidence, decisiveness and integrity at all times
• Resilient and composed
• Leads self and others, able to inspire
• Builds a network of professional partnerships by seeking out and strengthening relationships both internally and externally
• Ability to work under pressure, manage high workloads whilst maintaining ability to organise and prioritise
• Excellent attention to detail and accuracy skills
• Previous working knowledge of Microsoft and Oracle packages
• Previous experience of working within an office or administration
• Good communication skills – must be able to build both local and remote working relationships
• Knowledge of onboarding and screening processes, visa requirements and recruitment laws, preferred but not essential
At AGS we operate a hybrid working policy – we recognise individuals want the flexibility of working from home but with the option to be in an office. In line with our company policy, employees are expected to work from the office on Monday, Wednesday and Thursday. Our UK AGS office locations are Bracknell, London and Birmingham with client site locations across the UK. If you’re lucky enough to be within a commutable distance of one of our AGS collaborative offices, this will be your allocated work home but you’ll still have the piece of mind to flex your working week accordingly. On occasion some of our job adverts will state an in-office/on-site need but rest assured you’ll be with a wonderful team to work, develop and grow.
We want everyone to be able to perform at their best during our recruitment process and as a Disability Confident Committed employer, we will offer an interview to applicants with a disability or long‑term condition who best meet the minimum or essential criteria for the role. We want our recruitment process to be inclusive and accessible to all, so if you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any adjustments, changes or do anything differently, please let us know by emailing [email protected] and we will do our best to make suitable arrangements.