The Programme Manager is responsible for the successful operation of the Programme Office in support of Workforce Management Solutions for a client engagement.
Responsibilities
- Provides leadership and direction to a team of Lead Programme Specialists / Programme Specialists, ensuring high performance, development, and accountability
- Responsible for all customer relations and negotiations
- Manages relations with all suppliers
- Responsible for successful achievement of all service level agreements
- Assures that all program personnel are adequately trained on vendor management system provider software and program procedure and policy
- Utilizes program management skills of communication, presentation, time management, organization and planning to successfully achieve program goals and objectives
- Manages all program resources assigned to perform tasks according to plan; sets expectations concerning program performance
- Estimates time frames, quality and quantity of resources required to successfully achieve program objectives
- Assures that Programme Office is managed on budget
- Conducts periodic status checks with customers and team to assess progress against the plan
- Prepares and delivers weekly and monthly status reports to Allegis Group Services and customer senior management on all program activities and issues
- Acts as a liaison between the customer’s and supplier’s senior management
- Resolves all program issues with customer and suppliers as appropriate
- Travel as necessary to support customer activity at key accounts
- Assist in implementation of the Workforce Management Solution at new customer engagements
- Ability to interact and manage complex customer issues
- Previous experience mananging a MSP client in a leadership capacity
- Beeline/Fieldglass experience
- Thorough understanding of the Workforce Management process, financial implications and benefits
- Experience managing high-level customer and VMS or other vendor relationships
- Ability to engage and sell to executive level clients
- Ability to present conceptual information to all levels of internal and external management
- Excellent customer relations skills
- Demonstrated ability to effectively negotiate large customer contract
- Ability to negotiate with Customers, Suppliers and Contractors
As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.
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