• Master all TAC, SSCD and TS processes, tools and best practice
• Assist customers with Service Request and interactions with TAC
• Follow up on open SRs and RMAs for each case they are engaged with
• Keep record on critical issues for top Customers, as indicated by the Territory Escalation Manager
• Responsible for achieving all metrics for the respective customer/partner, as defined by the
management with particular focus on customer satisfaction
• Deliver TS training sessions to customers and partners within the country/. Region
• Build and maintain excellent understanding of customers
SKILLS
• Basic understanding or strong interest in networking products.
• Analytical and troubleshooting mind set
• Good command of English
• Fluent language of area of support (1. Italian 2. German 3. Polish)
• Ability to learn quickly
• Self-managed and self-motivated - able to work without supervision
• Good communication and presentation skills
• Excellent customer handling skills
•
Work under pressure - take leadership under a critical
situation with the customer, maintaining professional and positive
attitude
• Proactive, strive for continuous improvement
• BS or equivalent
• 1-2 years of related experience for New hires
Desirable Criteria:
• European or Middle Eastern language, preferable Spanish- spoken and written
Italian 2. German 3. Polish, Analytical and troubleshooting
Contact Details
Recruiter
Abhishek Joshi
Phone
442036215692