Job Title: Customer Service-EyeMed
Location: Mason, OH
Duration: Contract to Permanent Role
Pay Rate: $13.62/ hour
Shifting Schedule: Mondays-Fridays from 11:30AM- 8:00 PM
GENERAL FUNCTION:
Provide exceptional customer service and support to client’s members, providers and Store Divisions.
DUTIES & RESPONSIBILITIES:
• Provide member service support, over the phone, in a timely, consistent and courteous manner to Client’s members and providers
• Assist Client’s members by answering benefit questions, eligibility, web registration, authorizations, provider location inquiries, and claims details
• Interface with providers to verify member eligibility and authorize services
• Review claims details, research payment issues, investigate provider network details
• Use system tools as appropriate to escalate issues between the various functional areas within Client’s
• Must meet Customer Care Center productivity and quality goals
MINIMUM REQUIREMENTS:
• Call Center experience preferred.
• 1 – 2 years of experience in a professional business environment preferred.
SKILLS & QUALIFICATIONS:
· Excellent verbal and written communication skills
· Excellent telephone skills
· Excellent active listening and comprehension skills
· Ability to demonstrate empathy to the caller’s situation
· Ability to provide exceptional customer service
· Exhibit resourcefulness in resolving problem situations
· Manage time and multiple tasks effectively
All your information will be kept confidential according to EEO guidelines.