IHOC (Identity & Healthcare Operation Center) is currently being deployed/implemented. In this context a resource is needed to review, adapt and support process documentation during implementation phase.
The main tasks:
- Operational Standards Management: Maintains and updates operational procedures, methodologies, and documentation
- Tooling Ownership: Provides, configures, and manages monitoring, reporting, and service management tools
- License & Vendor Coordination: Oversees tool license inventory, renewals, and coordination with vendors
- KPI & Performance Monitoring: Tracks operational KPIs, SLAs, performance, availability, and capacity trends
- Process & Maturity Reviews: Conducts operational audits and maturity assessments and drives improvements
- Cross-Stakeholder Coordination: Aligns operations, suppliers, and project teams on operational readiness topics
- Operational Insights Support: Provides data to incident, continuity, configuration, and availability processes
- Supplier Performance Oversight: Supports supplier reviews and coordinates escalations when needed
- Lead and maintain the change management processes and ensure the quality
Requirements:
- 2-3 years of experience in Change management process
- Strong understanding of ITIL and IT service processes
- Excellent German language skills in spoken and written (C1)
- Willingness to be on call/regularly available
Required skills:
- Evaluation in ITIL Processes
- Experience in Incident Management process
Language skills
- German - Business fluent
- English in B2 level
Personal skills and experiences:
- Very good communication and presentation skills
- Team player with a proactive way of working
- Customer-centric mindset
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.